Manager, Engineering Release and Triage

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 16.2M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

Position Overview:

The Manager, Release & Triage Engineering will lead & drive the strategic vision and execution of the release management & Triage process. This position requires a seasoned professional with extensive experience in orchestrating complex releases, optimizing CI/CD pipelines, and providing mentorship to the release management & Triage teams.

Key Responsibilities & Duties:

• Lead the development and execution of strategic release plans aligned with organizational objectives.
• Build scalable decentralized bug triage process & establish adherence to customer reported bug OLA compliance
• Drive initiatives to enhance the scalability, efficiency, and effectiveness of the release management process.
• Lead optimization of CI/CD pipelines for automated testing, deployment, and continuous integration working with operations & engineers.
• Guide team through industry trends, ensuring cutting-edge technologies are integrated into release & bug triage practices.
• Provide leadership in driving process improvements, standardizing workflows, and implementing industry best practices.
• Spearhead initiatives for continuous improvement across the release management lifecycle.
• Lead cross-functional collaboration with Engineering, Product Management, and Support Teams.
• Drive advanced automation initiatives, centralized triaging identifying opportunities for innovation and self-service options.
• Provide Mentorship to the team in career development, fostering skill development and technical growth within the team.
• Effectively communicate release progress, process changes, and strategic initiatives to stakeholders at various teams & customers.
• Conduct and lead strategic release meetings, ensuring alignment and addressing challenges.
• Serve as the primary escalation point for issues during critical releases.
• Drive in-depth data analysis to identify trends, patterns, and key performance indicators within the release management lifecycle.
• Accountable for on-time deployment of software releases with the
• Proactively identify and mitigate risks associated with releases, ensuring a smooth and controlled deployment process.
• Develop strategies to handle unforeseen challenges and minimize impact.

Qualifications

• Bachelor’s degree in Science, Business, Engineering, or a related field; or equivalent work experience
• At least 5 years of release & SDLC process management experience
• Exceptional leadership, communication, and decision-making skills.
• Mentoring skills with the ability to guide and inspire a team.
• Proven experience in providing technical leadership and acting as an escalation point during critical releases.
• Experience in exploring innovative approaches, such as self-service options, to enhance release & triage efficiency.
• Knowledge of CI/CD pipelines, automation, and release management & bug triage best practices.
• Excellent communication (written and verbal) and problem solving abilities.
• Experience working in a customer facing environment
• Expertise with issues tracking/management
• Experience in leveraging data-driven insights to guide strategic decision-making.
• Experience with Version control tools: Git, Bitbucket
• Experience with iOS and Android mobile deployments including familiarity with Apple Store Connect and Google Play Console.
• Expertise in best practices in ITIL Release and Change Management
• You can work across teams in our rapidly growing company and can thrive at a rapid pace

Desired Skills:

• Experience with financial systems (banking, lending, operations, payments)
• You love making complicated things simple
• Experience with Relational & NoSQL databases
• Experience with Scripting: Shell, batch
• Familiarity with Build Automation tools: AutoRabit, Bamboo, Jenkins/TeamCity, Maven, Apache Ant
• Environment provisioning, sandbox management, and data management

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401k with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [$129,600.00 - $194,400.00]

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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