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Customer Success Associate - RTSM

extra holidays - extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Croatia

Offer summary

Qualifications:

Bachelor's degree or relevant experience in customer service, Proficiency in Microsoft Office and customer service tools like Zendesk.

Key responsabilities:

Provide timely and accurate information to customers via phone or email
Process customer support requests and liaise with operations team for issue resolution

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You'll Do

Provide timely and accurate information in response to incoming customer support requests via phone or email
Process customer support requests (inquiries and change requests) according to established department policies and procedures
Works closely with the operations team to resolve customer support requests
Provides timely feedback to the operations team regarding service issues or customer concerns
Partners with the operations and business development team to meet and exceed expectations for custom support
Acquire new knowledge and enhance your skills

Requirements

2-year degree or equivalent experience
More than one year of experience in a customer service role
Superior organizational and communication skills
Working knowledge of Microsoft Office

Nice to Have

Zendesk
Google Docs

#RemoteCroatia

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.