Head of Capacity Management

JOB DESCRIPTION FOR HEAD OF CAPACITY MANAGEMENT
Role: Head of Capacity Management
Job Level: Mid (10+ years' experience)

Department: Resourcing

Industry: Any

Location: Hybrid

Time Zone Required: BST

Type of contract: FTE

Start Date: 1^st March

Language: Proficiency in English is required as we are a global business

A Little Bit About the Role:

The Head of Capacity Management has overall responsibility for ensuring that there is adequate resource/talent capacity to meet required levels of service and for ensuring that customers are correctly advised on how to match capacity and demand (forecasting), and to ensure the use of existing capacity is optimized. The Head of Capacity Management sponsors the capacity management process and has the responsibility for the overall process results. The Head of Capacity Management is also the owner of the entire department performance and accountable for the KPIs of the department.

What You'll be Doing:

• Strategy and development:
  • Contribute to the creation and implementation of best practice capacity planning vision, strategy and processes to aid and improve operational performance and setting targets and goals to achieve in the discipline
• General and Task Management:
  • Ensure that there is sufficient capacity and right skillset to meet clients’ volume demands
  • Keep the Global Leadership Team informed about capacity needs
  • Provide capacity requirements and solutions for new business adopting our services
  • Maintain an overall understanding of current service capacity and trends
  • Work to proactively provide sufficient capacity for service delivery globally
  • Produce and maintain a global capacity plan
  • Ensure that capacity-related incidents and problems are addressed timely
  • Ensure that the right tools and processes are in place to deliver effective capacity planning and performance monitoring across the organisation
  • Is responsible for monitoring capacity levels, comparing actual levels against targets, and addressing shortfalls
  • Review data and trends and diagnose problems and concerns
  • Manage deviations from the plan that have financial impact
  • Refine tools or processes to continually improve capacity planning so that the organisation can better anticipate customer needs
  • Build and expand a global, contingency resource pool to support flex demands
  • Provide recommendations and insights to the Global Leadership Team on hiring requests based on existing capacity
• People Management:
  • Manage, coach and develop a high performing global team that meets agreed objectives, delivers best practice results and works to make continuous improvements
  • Set department objectives/KPIs and review ways in which to enhance the performance of the capacity planning department and add value
  • Report of achievement of targets and identify any actions required
• Relationship Management:
  • Collaborates with the internal stakeholders to obtain and ensure that current and accurate information is used for planning purposes to meet operational requirements
  • Liaise with customers to understand existing and future demand · Regularly communicate plans and forecasts to internal stakeholders and review plans to ensure efficient resource utilisation
  • Attend meetings and update others of issues and concerns, particularly when there is a risk of not meeting customer demands or where there are over capacity concerns
  • Ensure that effective data, statistical analysis and performance metrics are available to Global Leadership Team

What You'll Need:

• Skills and Attributes:
  • Proven management skills with the ability to optimise team performance and development
  • Highly skilled communicator with the ability to communicate solutions to others
  • Excellent interpersonal skills with the ability to form and maintain strong relationships internally and externally and engage with stakeholders
  • Highly developed analytical and problem-solving skills
  • Excellent attention to detail skills · Commercial and financial awareness, with a full understanding of the impact of failure with regards to business costs, targets and fulfilment of customer demands
  • Highly developed numeracy, statistical and reporting skills with the ability to analyse, interpret and manage information, data and trends
  • Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
  • Resilient, optimistic, flexible and works well under pressure
  • Confident, resourceful, rounded thinking · Takes ownership for team cohesion
• Qualifications and Experience Levels:
  • Relevant industry experience is preferred
  • Significant experience in a capacity planning role within the advertising/marketing environment
  • Excellent understanding of the advertising/marketing industry and production processes and capacity planning
  • Significant experience of building capacity/forecasting models and plans and undertaking complex analysis to create information
  • Strong experience in managing a global team / business / operations
  • Proven people management skillset
  • Strong production knowledge and understand what the requirement is to deliver customers' demands
  • Ability to learn and understand complex business models

Good to have:

• Multi-market experience.
• Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact.

A little bit about us

We are OLIVER+ (previously known as MORE), part of OLIVER and the Inside Ideas Group. We’re a global collective of creatives, technologists and production experts who create and maintain world-class content in film, CGI, motion design, digital, print and tech. We connect opportunities for clients by providing high quality solutions and capabilities to ambitious businesses all over the world.

You can find us here:

https://oliverplus.agency/

https://vimeo.com/oliverplus

https://www.linkedin.com/company/oliverplus/mycompany/

https://www.instagram.com/__oliver__plus/

Other essential points to note:
As we are working remotely, it is essential that the ideal candidate have the following in place to ensure there are no delays on delivering work timeously:

• Back-up power supply, if necessary.
• Stable internet connectivity – fibre connection preferable (options can be discussed) in order to connect to remote servers as well as conduct virtual meetings daily.
• Personal computer with relevant capabilities necessary for the role.
• This is a snapshot of the responsibilities & desired deliverables. Other areas for delivery and responsibilities may be added or addressed during the period of employment. This document should not constitute as the sole indicator for responsibilities and delivery, but it can be used as a generic guide to help with managing your performance.
  
  

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.