Download Specialist

Higginbotham has an immediate opening for an EPIC Download Specialist .

We are seeking a qualified and experienced Download Specialist to join our dynamic team in the insurance industry. As a Download Specialist, you will play a crucial role in managing and optimizing download processes for the entire agency. The ideal candidate will have a deep understanding of Applied EPIC, IVANS Exchange, and possess exceptional communication and problem-solving skills. **

Essential Tasks:**

• Manage Download Services: Collaborate with carriers and IVANS Exchange to add, update, and correct download services for the entire agency, ensuring seamless data integration.
• Assist P&C Staff: Support Property and Casualty staff with download processes, offering guidance and troubleshooting assistance to enhance operational efficiency.
• EPIC Configuration: Configure Applied EPIC for programs interfacing with EPIC, ensuring accurate and efficient data exchange.
• Transaction Review: Regularly review and assign download suspense transactions, addressing discrepancies and ensuring data accuracy.
• Procurement Development: Contribute to the development of departmental procedures related to download processes, ensuring clarity and consistency in operations.
• Office Mergers: Assist in the smooth integration of offices into our current agency management system, facilitating a seamless transition for all stakeholders.

Specific Knowledge, Skills and Abilities:

• Outstanding verbal and written communication skills.
• Must be proficient in Microsoft Excel, Microsoft Word and Outlook.
• Must be proficient in AMS configuration, preferably Applied EPIC configuration.
• Ability to perform large work volume with a high degree of accuracy and speed while maintaining attention to detail.
• Strong analytical skills.
• Exceptional problem solving skills.
• Excellent multi-tasking, organizational, and prioritization skills.
• Ability to work independently, assess situations quickly and make logical and appropriate decisions while also understanding when a decision must be a collaborative effort.

Experience and Education:

• Experience: Experience working with Applied EPIC and IVANS is preferred.
• Download Expertise: Previous experience in download processes within the insurance industry is preferred.
• Technical Proficiency: Proficient in MS Word and MS Excel, with the ability to navigate and utilize software tools effectively.
• Communication Skills: Outstanding written and verbal communication skills are essential for effective collaboration with internal teams and external partners.
• Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
• Team Player: Ability to work well both independently and collaboratively within a team, fostering a positive and productive work environment.

Location:

• REMOTE

Perks & Benefits:

• Generous employee benefits package which includes a robust wellness program
• Employee Ownership Opportunities
• Career progression opportunity - the potential for growth within the company