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Bilingual Representative (English - Spanish Speaker)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Must be Bilingual (Spanish-English), At least 6 months Customer Service experience in a BPO setting required.

Key responsabilities:

  • Answer calls, gather client info, input data
  • Assign leads, uphold high caller experience standards
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SMDigital Partners Marketing & Advertising SME https://smdigitalpartners.com/
51 - 200 Employees
See more SMDigital Partners offers

Job description

We are looking for a rockstar and skilled Customer-Related Services – Bilingual (Spanish-English) Representative inspired by the simple, meaningful & effective service to support our growing organization. Exceptional English-Spanish speaking, strong interpersonal skills, and being extremely detail-oriented are a must. You must also be self-motivated, enjoy “making things happen” and always seek to improve our process within a great environment as a dynamic team player.

This position is an excellent opportunity for highly driven and enthusiastic candidates, who share our vision, passion, and dedication to serving our customers, quickly, efficiently, and professionally. We offer a great work environment and team approach with opportunities for professional and financial growth.

Responsibilities:

  • Answer incoming calls to gather and input relevant information regarding the client’s potential claim.
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the Account Executives.
  • Provide the best caller experience to clients.
  • Performs other duties as assigned by Management.

Qualifications:

  • Bilingual (Spanish-English) Speaking.
  • Has a minimum of 6 months experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment and can start immediately.
  • Possess strong computer (Excel/Word/PowerPoint) and internet skills.
  • Willing to work on shifting schedules.
  • Keen to detail.
  • Excellent data entry and typing skills.
  • Meet the typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Ability to prioritize workload and multitask in a fast-paced environment.

Home Office Requirements:

  • Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
  • Computer (at least 8GB RAM and Intel is i5 core processor or equivalent)
  • Noise Cancelling Headset
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)

Benefits:

  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus

Required for consideration:

  • Screenshot of your present ISP speed results via speedtest.net.
  • Screenshot of your computer/laptop specs.
  • Submit your video self-introduction.
  • Screenshot of your present ISP speed results via speedtest.net.

Required profile

Experience

Industry :
Marketing & Advertising
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Typing
  • Self-Motivation
  • Microsoft Excel
  • Microsoft PowerPoint
  • Social Skills

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