Leveraging our standard technologies and processes, coupled with our people and corporate structure, we deliver a unique end result for our clients. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility.

The IT Infrastructure Architect ensures infrastructure work is in alignment with the overall Business Architecture framework, IT strategy, strategic drivers, and standards. They work with Client Strategy, PMO, Implementation & Onboarding teams to onboard new client technologies and define the infrastructure of the future, including network, compute, and storage, to deliver highly available, resilient, and responsive infrastructure and optimize business capabilities. Assesses systems requirements and designs against best practices, technology advances, industry standards, and business needs. Provides direction on implementing feasible, cost-effective solutions to the overall system architecture and designs to meet these needs.

To ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.

Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by:

Serve as One

“Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success.

Passionately Curious

“Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning.

Own It

“Own IT” is about having the courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Go Beyond

“Go Beyond” is taking that extra step to create moments that are unexpected but appreciated.

Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset.

The “VC3 Way” is our set of people, process, and technology, that produce a predictable result for our clients. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Key Responsibilities

Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
Work with Client Strategic Advisors & Clients to understand client I.T. approach and direction, provide consultation and in-depth expertise to drive VC3 & Industry standards
Develop and maintain a catalog of technical capabilities and the technologies and platforms providing them within VC3; Assist in identifying overlaps and gaps as needed
Understand client business & technical requirements and use them to create value-based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win
Manage a response to ‘Proposal Requests’ initiated internally and ensure that the solution proposed is complete and appropriate and results in the best proposal possible
Oversee implementation of technical architecture by producing blueprints (high level review and scope) that guides the implementation of business solutions for client projects
Prepare situation analysis assessments in relation to architecture standards (system reliability, capacity growth, backups, etc.)
Consider impact of solution to VC3 departments operations
Analyze technical requirements to determine platform infrastructure designs, potential issues, and related costs
Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices
Keep abreast of industry standards, software and data innovation, architectural trends, and major technology vendors and leaders
Keep on top of product line changes & update standard labour & product templates
Update standard templates for high level review documents

Additional Responsibilities

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Receive mentoring and feedback from peers and others
Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
Attend monthly training & team meetings as required
Ensure work aligns with VC3 standards
Assist VC3 team members as required
Maintain constant and clear communication with clients and Collaborate with all VC3 departments to maximize client satisfaction
Continuously provide feedback to help improve processes and procedures to provide superior service
Provide or facilitate timely responses and guidance to client requests
Maintain documentation, processes, and standards through the change management processes
Maintain an in-depth knowledge of the products and services that are offered
Remain up to date with current and future technologies emerging in the industry

Education Requirements, Skills, and Knowledge

Good problem solving and decision-making skills; ability to understand and analyze complex issues
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
Very strong interpersonal skills, able to build effective working relationships, solicit co-operation and resolve conflicts with a variety of stakeholders both internally and externally
Team player who can collaborate across disciplines in IT
Excellent communication skills including documenting, visualizing, presenting to a mixed audience, and balancing talking and listening
Skills including collaboration, accountability, results driven, big-picture thinking, building strong relations, and negotiating
A Bachelor’s degree in Information Technology, Computer Science OR Diploma OR Equivalent experience
At least 5+ years’ direct experience in supporting and maintaining Server, Storage, Network & Backups in SMB environments
Advanced knowledge of Identity, directory, authentication/authorization, single-sign-on, access management, encryption, data privacy, backup, and disaster recovery
Expert knowledge of compute, storage, network, load-balancing, scalability, and availability
Intermediate practical knowledge of cloud platform strategy and implementation including PaaS, SaaS, HaaS and IaaS in Microsoft Azure Cloud Environment
Strong experience determining and addressing non-functional requirements: response times, availability, disaster recovery, scalability, data retention, etc.
Intermediate knowledge of Microsoft Licensing Models for Azure & On-Premises infrastructure
Proven record of architecting and building solutions used in business-critical operations, high availability, proper backup, restore, and disaster recovery implementation

Additional Information

Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

IT Infrastructure Architect

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