Offer summary
Qualifications:
1-3 years experience in helplines, paid or voluntary, Completed training in Crisis Intervention or Suicide Prevention, Ability to maintain emotional composure in high-stress situations.
Key responsabilities:
- Responding to crisis phone calls and providing counselling services
- Assessing caller's needs and triage for immediate safety
- Maintaining accurate call reports and complying with data protection laws
- Developing crisis management plans to support callers and making crucial decisions