Customer Service Representative

Position Title: Customer Service Representative

Location: Denver/Remote

Status: Exempt

Who is Covered?

At Covered, we are focused on making insurance easy to understand and painless to purchase. We combine intuitive technology with a human touch to help consumers quote, compare, and purchase multiple insurance products in minutes. By partnering with lenders, financial institutions and fintech companies, we deliver our personalized embedded insurance marketplace to their customers. If you are looking for career opportunities within a growing company built by a compassionate and solutions-oriented team, you have come to the right place.

Position Summary

The Customer Service Representative (CSR) is a key position that works directly with the Insurance Sales Team and customers to ensure a pleasant customer experience. The CSR assists the personal lines team by performing basic servicing tasks in a highly automated, efficient, cost effective manner that provides for growth, profitability and customer retention efforts. We are looking for ambitious, energetic professionals that are ready to embrace innovation and technology in order to enhance and elevate the insurance customer sales and support experience.

Position Responsibilities:

• Assist in the processing of policy changes and aiding customers with billing related inquiries.
• Proactively manage renewal policies through the use of automated processes.
• Research and resolve complex customer client inquiries and concerns in a timely and professional manner.
• Manage post-bind systems and processes to complete policy cross sells.
• Participate in educational opportunities to stay up-to-date and current on industry knowledge.
• Create reports on key agency metrics to assist with agency performance and quality assurance.
• Collaborate with Insurance Advisors and other teams and customers, as needed, to support the needs of our customers, partners and the business overall.
• Perform other related duties as assigned.