Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
JOB SUMMARY:
This role charges the incumbent to invoice, and resolve open receivables in a timely efficient manner through direct customer contact. This driven individual will closely partner with the sales department on a regular basis while preparing reports for recording revenue.
JOB RESPONSIBILITIES:
1. Build and maintain account portfolio(s) utilizing system generated reports within Excel, customer invoices, payment files, and adjustment requests.
2. Regularly analyze delinquent accounts for patterns, deficiencies and/or root cause(s) of late or non-payment.
3. Submit credits and adjustments for timely processing and ensure appropriate documentation is provided as per established procedure(s).
4. Obtain and review customer's remittance details (generally in excel format files) and collaborate with supporting departments to ensure continual accuracy of cash application
5. Build and maintain a professional service oriented relationship with customers, sales, and other departments.
6. Administer all collection efforts related to open accounts receivables. Prepare collection plans to resolve open and/or disputed receivables. Contact past due clients with the necessary information (files, copies, remittance info) to initiate repayment processes.
7. Respond to customer inquiries and requests for documentation as required
8. Participate in accounts receivable (A/R) sessions with sales to resolve A/R issues and establish strong working relationships with our clients. Collaborate amongst external departments to identify, review and resolve issues.
9. Support department month-end close process as necessary.
10. Collaborate, coordinate, and communicate across disciplines and departments.
11. Ensure compliance with HIPAA regulations and requirements.
12. Demonstrate Company's Core Competencies and values held within.
13. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The incumbent possesses and applies a broad knowledge of concepts, practices, and procedures of a particular field of specialization to the completion of moderately difficult assignments. An incumbent performs work with little supervision, conferring with higher levels on unusual matters. Work is broad in nature, usually requiring originality and ingenuity. An incumbent may impact company revenues through their work on reducing revenue write-offs.
JOB REQUIREMENTS:
- Bachelor's degree in Finance or Accounting is strongly preferred; high school diploma and/or GED will be considered in lieu of degree requirement(s).
- Minimum 3 years' experience in a financial/accounting related role
- Knowledge of practices and procedures within a finance organization
- Demonstrated written & verbal communication skills
- Excellent interpersonal skills for both internal & external contacts and customers
- Proven analytical, organizational, problem solving & follow up skills
- Must be able to multi-task and work in a fast paced environment
- Ability to work independently as well as being a team member.
- Ability to be detail oriented and display a commitment to accuracy and quality
- Ability to use software and peripherals, including Spreadsheet software, related to performance of job responsibilities
- Proficiency in MS Excel with Intermediate level skills required including V-lookup and Pivot Table
- Required licensures, professional certifications, and/or Board certifications as applicable.
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage (low copay & deductible
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.
