Operations Analyst

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY: Research and analyze data, from internal, external, regulatory and compliance sources across various Operations teams. Work with the various levels of leaders on high priority projects. Collaborate with subject matter experts from different business areas to understand process, identify trends and opportunities for improvement. Perform root cause analysis to improve production and/or performance quality. Develop, document and test business application functionality to ensure deliverables. Consult with both internal and external customers on technical matters and project status.

JOB ROLES AND RESPONSIBILITIES:
1. Represent the department as a subject matter expert/stakeholder in on projects and communicate expected results
2. Maintain a strong understanding of the department's processes across all divisional departments as well as a very strong working knowledge of business rules specific to areas of the department and Operations in general.
3. Effectively conduct root cause analysis for various special projects as assigned. This may include shadowing users and updating existing documentation as well as creating new processes/documents to improve efficiency, ultimately improving overall departmental production and/ or performance quality. Work in a very autonomous manner while keeping all process rules and department goals and objectives in mind
4. Stay current with all changes/updates to all processes in the department.
5. Analyze data from all processes and build reports around trends

• research, construct, develop and test data on applicable systems and environments;
• act as resource to department management staff in interpreting, analyzing, and utilizing various reports;
• Identify service level problems and trends, test and report results, including at times sign off and approval of specifications or application readiness.

6. Create, analyze and interpret management reports and department data that accurately reflect department performance and trends. Monitor product performance for process improvements.
7. Compile, analyze, and report any trends observed in performance and/or productivity levels of departmental staff across various areas. Identify problems in data processing either from various areas or Vendor processing and escalate if needed
8. Design reporting and delivery solutions while working closely with IT during all phases of development, testing and release and monitoring. Obtain, conduct and perform signoff on business requirements, system enhancements/builds, and deployment authorizations.
9. Effectively work with the suite of the Company's (as well as a number of various legacy) applications in both production and non-production environments
10. Manage multiple priorities, customer expectations (internal and external) and relationships with stakeholders. Consult and manage and communicate with customers, project managers, and all levels of management.
11. May lead departmental User Acceptance Testing, utilizing all systems necessary and performing all UAT based activities on behalf of department.
12. Collaborate, coordinate, and communicate across disciplines and departments.
13. Ensure compliance with HIPAA regulations and requirements.
14. Demonstrate Company's Core Competencies and values held within
15. Please note due to the exposure of PHI sensitive data - this role is considered to be a High Risk Role.
16. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: This job works under minimum supervision to independently complete job responsibilities. The incumbent possesses and applies a range of knowledge gained through experience and knowledge or practices and procedures in the field to complete the job responsibilities. One uses established guidelines, acquired skills and gained experience to resolve issues that may be complex and refers the most complex issues to higher levels. A degree of independent judgment is required to accomplish daily tasks and duties.

The salary range for this position is $80K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum Bachelor's Degree or HS Diploma with four (4) years of related experience.
• Minimum 5 years' experience working with large data sets.
• Required licensures, professional certifications, and/or Board certifications as applicable.
• Knowledge of the Company's general business principles, industry dynamics, market trends, and specific operational details.
• Knowledge of the Company's core Operations applications
• Knowledge of Healthcare and Managed Care industry preferred.
• Communication (written, verbal and listening), planning, reporting, technical, coordination, organization, collaboration, project management and interpersonal skills.
• Ability to perform User Acceptance Testing within departmental systems and environments. Review and understand defects reported and translate those into actionable items.
• Ability to maintain complex reporting applications (i.e., Qlikview and Service Tracking)
• Ability to work independently to drive small, medium and large-sized projects of varying complexity to desired outcome.
• Ability to utilize the Company's applications and corresponding business workflows as needed.
• Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form
• Ability to work autonomously and as part of a team - work well with team members and outside departments.
• Ability to embrace and drive change.
• Ability to utilize independent judgment to identify problem issues and determine the appropriate course of action/redirection required to resolve issue.
• Ability to respond in a timely manner to requests from department Management and internal/external clients
• Ability to keep the needs of external and internal customers as a priority when making decision and taking action
• Ability to identify or implement new or modified processes to accomplish the best results with the least time and resources.
• Ability to become proficient with the Company's applications and corresponding business workflows as needed.
• Ability to use software, hardware and peripherals related to job responsibilities, including MS Office, especially Excel and Access.
• Ability to travel as needed

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay

Life insurance

Short and long-term disability

401(k) + match

Generous Paid Time Off

Paid company holidays

Tuition reimbursement

Flexible Spending Account

Employee Assistance Program

Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.