Player Support Executive (Japanese)

72% Flex

Full Remote

Full time

Remote from:Malaysia

Request priority access (3/3)

Player Support Executive (Japanese)

72% Flex

Remote: Full Remote

Contract: Full time

Work from: Malaysia

Offer summary

Qualifications: Experience in call-center or customer service positions, English and Japanese proficiency (JLPT N3 level or above), Ability to work weekends and public holidays on a fixed schedule, Proficiency in MS Office.

Key responsabilities:

Providing customer support via email, chat, social media, and online platforms
Handling multiple interactions including calls, emails, and social media queries simultaneously
Identifying and troubleshooting technical issues in various customer devices/apps
Translating Japanese documents into English and vice versa

PTW

Gaming Large

https://ptw.com/

1001 - 5000 Employees

aboutPTW

Job description

Your missions

• Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.

• Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.

• Identify, troubleshoot and advise on technical issues in the customer’s computer, mobile app and / or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalate real-time issues to client/supervisor.

• Translate documents in Japanese to English and vice versa. • Perform report and minutes writing in Japanese and/or English.

Requirements

Prior experience in call-centre or customer service related roles.

Language proficiency in both English and Japanese (JLPT N3 and above or an equivalent level) in order to liaise with Japanese-speaking associates.

Able to work on weekends and public holidays on a fixed schedule.

Possess customer-focused with appropriate urgency to suit operational demands.

Good time management and work organizational skills.

Meticulous team player with a results-driven personality.

Proficient in MS Office. Exposure in any CRM tools or systems is highly advantageous.

Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.

Able to solve and analyse information accurately with appropriate speed and guidelines.

Those without relevant experience (possess interest in customer service or gaming) may be considered as well.

Benefits

AWS, monthly birthday celebration, medicial expenses

Required profile

Experience

Industry :

Spoken language(s)

Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

Customer-focused and able to respond with urgency
Good time management and organizational skills
Team player with results-driven attitude
Ability to analyze information accurately and provide speedy solutions

Are you interested?

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