Offer summary

Qualifications:

Experience with DNS and email deliverability, Strong problem-solving skills and attention to detail, Excellent written and verbal communication skills, Familiarity with customer support platforms like Pylon..

Key responsabilities:

Diagnose and troubleshoot DNS and email deliverability issues

Field and respond to support tickets promptly

Report and track bugs, working directly with engineers

Create and maintain support documentation for customer troubleshooting.

At Artisan, we're creating AI Employees, called Artisans, and software which is beautiful, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. Ava, our AI BDR, operates within our platform. She automates: - Lead discovery with access to over 300M B2B contacts - Lead research, with 10s of data sources - Choosing a sales strategy and writing + sending hyper-personalized emails - Managing deliverability with a suite of tools - from email warmup to placement tests We're on a mission to create the final boss of software, with every SaaS product needed for sales and AI employees consolidated together in one exceptional platform. This is the next Industrial Revolution.

Job description

About Artisan

We're creating AI Employees, called Artisans, and software that is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.

We're growing very rapidly (closing $xM in new ARR each month). We recently raised a $15M seed round from top investors, and are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company 🦄

Key Responsibilities

Diagnose and troubleshoot DNS and email deliverability issues
Field and respond to support tickets promptly using Pylon
Report and track bugs, working directly with engineers to resolve issues
Clearly communicate with customers, providing timely and accurate resolutions
Create and maintain support documentation to help customers troubleshoot independently
Compile and deliver weekly bug reports to highlight recurring issues and trends
Ensure a fast response time and high-quality customer interactions

About You