Offer summary

Qualifications:

Bachelor's Degree in HR, Business, Information Systems, or related field; equivalent experience considered., 2+ years of relevant Workday Learning (LMS) administration experience., Strong proficiency in Workday Learning (LMS) and experience in system administration and configuration., Advanced skills with Microsoft Office Suite and familiarity with e-learning standards like SCORM or xAPI..

Key responsabilities:

Configure and troubleshoot Workday Learning to enhance the LMS experience for employees.

Maintain documentation and optimize Workday configurations, including security administration and learning segments.

Provide user support and training, including drafting communications and refining user guides.

Conduct assessments and recommend system improvements to drive engagement and efficiency.

Job description

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

Cross River Bank is seeking a skilled Workday LMS Consultant to partner with our Talent Management team for a 2-4 week assignment. This role will be responsible for configuring, trouble shooting, and elevating Workday Learning, enabling the existing Workday LMS Administrator to optimally utilize the LMS, ultimately ensuring a seamless learning experience for employees. This role requires strong technical expertise, problem-solving abilities, and a passion for learning and development technology.

Key Responsibilities:

Workday and LMS Administration

Ensure historical records have been uploaded and catalogued appropriately, including retroactive enrollments
Maintain documentation repositories for system processes and configurations; refine Course Catalog with organized naming conventions
Optimize Workday configurations, including business process modifications, security administration, and learning security segments
Build new learning reports and dashboards to provide insights on learning trends, compliance training, and engagement

User Support & Training

Provide technical support and guidance on how to advise employees, managers, and PXT teams on Workday Learning functionality
Assist in configuring campaigns and reminders, draft communications, and identifying opportunities for employee touchpoints
Refine user guides, QRGs, and training materials for Workday Learning
Develop Instructor guides for attendance management, system features, and best practices

Collaboration & Continuous Improvement

Assess current state, understand training needs, and provide guidance on optimizing the Workday Learning experience
Recommend system improvements and process enhancements to drive engagement and efficiency (familiarity with Microsoft Teams integration and Outlook a plus)
Conduct ad hoc data projects and cross-collaborate for reporting requirements

Qualifications:

Bachelor's Degree in HR, Business, Information Systems, or related field; equivalent experience considered
2+ years of relevant Workday Learning (LMS) administration experience
Strong proficiency in Workday Learning (LMS), with experience in system administration and configuration highly desired
Experience with Workday security roles, business processes, and reporting
Strong understanding of Workday reports, including how to generate, customize, and analyze learning-related reports to track course completion, compliance, user engagement, and training effectiveness
Advanced skills with Microsoft Office Suite (SharePoint, Outlook, Teams, Excel, PowerPoint); familiarity with SCORM, xAPI, or other e-learning standards a plus
Demonstrated problem-solving skills and ability to analyze complex information
Highly motivated and detail-oriented with keen analytical skills
Commitment to continuous improvement and process optimization

Join our team and be part of shaping the future of financial technology!

#LI-ZN1 #LI-Remote

Hourly Range: $50.00 - $75.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.

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