Expedition Specialist - Reservations Agent (Spring 2025)

Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.

The role of Expedition Specialist is a critical one. Whether it is helping a prospective guest learn about expedition travel and the amazing experiences available, welcoming back loyal past guests to assist them in planning their next adventure, or helping a booked guest prepare for the trip of a lifetime, our Expedition Specialists are the primary connection that our guests and travel partners have with Lindblad. Expedition Specialists must fulfill our brand promise to do “Whatever It Takes” in their guest and travel partner interactions just as much as our Field Staff and Crew do on the ship.

One of the main objectives of the Expedition Specialist is to provide exceptional service and effectively close sales for guests to experience the “Exhilaration of Discovery” through a Lindblad voyage. An Expedition Specialist will reinforce sales by providing outstanding follow up and ensuring timely guests communication via calls and emails. This position requires a self-motivated individual with excellent communication and customer service skills, along with an ability to multi-task and problem solve in a fast-paced environment. We are looking for likeminded individuals who care deeply about the planet and are proud to serve as a catalyst for meaningful change. This person will be required to develop in-depth knowledge of our reservation system as well as our products, policies, and procedures.. The ideal candidate must be team- oriented, as the position requires interaction with various partners, including the Inventory Control Manager, Operations, and Sales & Marketing.

The base is $40K ($19.23/Hour) – for everyone.  That's non-negotiable. This role is eligible for a substantial bonus based on sales.

• Travel benefits for employees and their family 

• Health insurance including Medical, Dental, Vision  

• 401(k) plan with employer match  

• Long-Term Disability, Life & AD&D Insurance

• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care  

• Pre-Tax Commuter Benefit  

• 7-8 Paid Holidays

• 2-3 Floating Holiday Options (pro-rated per start date)

• Up to 15 days of vacation (pro-rated per anniversary year)

• Parental Leave

• Sick/personal days per city & state ordinance

• Pet Insurance discount

Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. 

 

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type.  The employee is occasionally required to stand, walk, and reach with hands and arms.