Offer summary

Qualifications:

Proven experience in customer service or administrative support., Strong organizational skills to manage multiple tasks effectively., Excellent written and verbal communication skills., Proficient in Microsoft Office Suite and detail-oriented..

Key responsabilities:

Serve as the first point of contact for clients and respond to inquiries.

Assist clients with travel arrangements and recommend options based on preferences.

Perform general administrative tasks and maintain documentation.

Provide support to senior consultants and assist with project coordination.

Job description

Job Title: Customer Service Agent - Work From Home

Location: Remote (Work from Anywhere)

Company: Von Bingen Consulting

About Us: Von Bingen Consulting is a dynamic consulting and travel firm dedicated to providing exceptional services to our clients. We specialize in delivering tailored consulting solutions and seamless travel planning experiences. Our mission is to exceed client expectations through innovative strategies and personalized service.

Key Responsibilities:

Customer Service:
Serve as the first point of contact for clients, providing timely and professional responses to inquiries.
Address and resolve client issues or concerns with a focus on customer satisfaction.

Travel Booking and Planning:

Assist clients with travel arrangements, including flights, accommodations, transportation, and itineraries.
Research and recommend travel options based on client preferences and budget.

Administrative Support:

Perform general administrative tasks such as scheduling meetings, managing calendars, and coordinating with other team members.
Prepare and maintain documentation, reports, and presentations as required.

Data Entry and Management:

Accurately input and update data into company systems and databases.
Maintain organized records and ensure data integrity.

Assistant:

Provide support to senior consultants and other team members as needed.
Assist with project coordination and follow-up tasks.

Qualifications:

Proven experience in customer service, administrative support, or related fields.
Experience with travel booking and planning is a plus.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Detail-oriented with a commitment to accuracy and quality.
Ability to work independently and as part of a remote team.

Benefits:

Competitive Salary: Attractive compensation based on experience and skills.
Flexible Schedule: Enjoy the freedom of a remote work environment with flexible working hours.
Health and Wellness: Comprehensive health, dental, and vision insurance plans.
Retirement Savings: 401(k) plan with company match to help you save for the future.
Professional Development: Opportunities for ongoing training and career growth.
Paid Time Off: Generous PTO and holiday leave to support work-life balance.
Technology Stipend: Financial support for home office setup and equipment.
Team Culture: Engage in regular virtual team-building activities and maintain a supportive work environment.