Reservations & Events Coordinator

This is a remote position.

• Total hours: 40 hours per week
  
• Aligned with Australian business hours (AEDT), with flexibility as required.
  
• Some evening/weekend availability may be needed depending on event schedules. (Philippines-based)
  

• Respond to phone, email, and online inquiries efficiently and professionally.
  
• Process reservations according to standard operating procedures.
  
• Input and update bookings accurately in SevenRooms and other reservation management systems.
  
• Coordinate large group bookings, ensuring deposits, confirmations, and pre-arrival communication are managed.
  
• Process credit card payments securely for reservation deposits.
  
• Maintain and update the customer database to ensure accurate records and effective guest follow-up.
  
• Generate daily/weekly reports for management regarding booking trends and reservation statistics.
  

• Manage incoming event inquiries, ensuring quick response times and accurate information sharing.
  
• Assist in drafting initial event proposals and sending them to clients based on company guidelines.
  
• Use Tripleseat to coordinate event details, ensuring all event data is recorded correctly.
  
• Support the local team by handling event-related administrative tasks, including:
  

• Venue team communication (relaying guest needs to the on-site team)
  
• Document preparation (contracts, event orders, invoices)
  
• Payment follow-ups and deposit tracking
  
• Post-event client follow-ups for feedback and future engagement
  
• Maintain high brand standards in written and verbal communication.
  
• Track client history and maintain an up-to-date database of event clients for future reference and marketing initiatives.
  

• Assist in tracking reservation and event revenue, identifying trends and reporting insights to the Head of Sales & Guest Experience.
  
• Monitor minimum spend requirements for events and flag opportunities where upselling or adjustments might be beneficial.
  

• Work collaboratively with the local reservations and events team to ensure seamless guest service.
  
• Participate in weekly remote WIPs (Work-in-Progress meetings) with supervisors to align on priorities and tasks.
  
• Maintain professional and courteous communication with colleagues and external clients.
  
• Proactively suggest improvements to the reservation and event coordination process.
  

• Proficient use of reservation/event software such as SevenRooms, Tripleseat, Google Workspace, and communication platforms Google Meet.
  
• Ensure data entry is accurate and up-to-date, minimizing errors that could impact guest experiences or financial tracking.
  

• Maintain strict confidentiality of customer data, payment details, and business-sensitive information.
  
• ​Adhere to company policies regarding privacy, security, and professional communication.
  

Requirements

• Minimum of 2 years of experience in reservations, events coordination, hospitality administration, or a similar remote administrative role.
  
• Previous experience supporting hospitality or restaurant businesses is preferred.
  

• Experience using reservation management systems (e.g., SevenRooms, Tripleseat, OpenTable).
  
• Proficiency with Google Workspace (Gmail, Google Sheets, Google Docs, Google Meet).
  

• Excellent verbal and written English communication skills.
  
• Strong interpersonal skills, comfortable interacting professionally with guests and internal teams remotely.
  

• Demonstrated ability to multitask effectively, prioritize responsibilities, and meet deadlines under pressure.
  
• High attention to detail in managing reservations, databases, and administrative documentation.
  

• Ability to work independently and proactively during Australian business hours.
  
• Flexibility to accommodate occasional evening or weekend availability, depending on event schedules.
  

• Reliable, high-speed internet connection and suitable home office setup.
  
• Experience securely handling credit card payments and sensitive customer data.
  

• Familiarity with reservation/event management systems such as SevenRooms, Tripleseat, OpenTable, or similar software.
  
• Ability to learn quickly and efficiently operate new digital tools and platforms.
  

• Meticulous attention to detail ensuring data accuracy in reservation and event bookings.
  
• Hospitality Industry Knowledge: Background or familiarity with hospitality or event industries preferred.
  
• Understanding of hospitality industry terms, expectations, and guest service standards.
  

• Comfortable working hours aligned with Australian business operations.
  
• ​Flexibility to support evening occasionally and weekend events as needed.
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job