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Customer Support for a Psychedelic Brand Making in the US (Home Based Part Time)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
California (USA)

Offer summary

Qualifications:

Strong communication skills with a warm and engaging tone., Experience in customer support operations, preferably in e-commerce or related fields., Familiarity with platforms like Shopify, Gorgias, Slack, and Klaviyo., Ability to analyze customer feedback and present insights effectively..

Key responsabilities:

  • Serve as the primary point of contact for customer inquiries via various communication channels.
  • Manage customer support operations, including processing refunds and subscription modifications.
  • Maintain records of customer feedback and analyze insights for product improvement.
  • Provide administrative support to co-founders and contribute ideas to enhance customer experience.

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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
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Job description

  • Serve as the primary point of contact for customer inquiries, responding to emails, direct messages, and text messages with a warm, engaging, and brand-aligned tone.
  • Manage customer support operations across various platforms, including Shopify, Gorgias, Slack, and Klaviyo, processing refunds, reshipments, and subscription modifications.
  • Maintain meticulous records of customer feedback in spreadsheets, analyzing and presenting key insights to the team for continuous product and service improvement.
  • Develop and maintain efficient internal systems for streamlined operations, including inbox organization, order logs, and product feedback reports.
  • Provide administrative support to co-founders, including scheduling meetings, conducting light research, and performing data entry tasks.
  • Proactively contribute innovative ideas to enhance the customer experience and foster a vibrant community atmosphere.


    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Teamwork
    • Communication
    • Problem Solving
    Are you interested?

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