Offer summary

Qualifications:

Proven experience in customer service and relationship building., Strong written and verbal communication skills., Familiarity with CRM tools, especially Zendesk., Detail-oriented with the ability to work independently in a remote environment..

Key responsabilities:

Act as the main contact for customer inquiries, providing timely and professional responses.

Create and present persuasive quotes to potential clients.

Process customer orders accurately and efficiently.

Support customers through the purchasing process while fostering long-term relationships.

Job description

This is a remote position.

Schedule:

40 hours per week, Monday to Friday 8 AM to 5:30 PM Eastern time with 1.5 hours unpaid breaks

Client Timezone: Eastern Standard Time

Client Overview

Step into the world of a rapidly growing B2B commerce leader that’s reshaping the industry landscape. With a proven track record of success and eight-figure annual revenue, this innovative company offers an exciting environment for career growth. As part of a dynamic, international team, you’ll play a crucial role in driving the company’s continued expansion and success.

Job Description

Embark on an exhilarating journey as a Presales Support specialist in a thriving B2B commerce environment. You’ll be at the forefront of customer interactions, handling inquiries with finesse, crafting compelling quotes, and ensuring a seamless purchasing process. This role offers a unique opportunity to develop your skills in a booming industry while working alongside a diverse, international team. If you’re passionate about delivering exceptional customer experiences and eager to make a tangible impact in a growing business, this position is tailor-made for you.

Responsibilities

Serve as the primary point of contact for customer inquiries, providing professional and efficient responses
Craft and deliver persuasive quotes to potential customers, showcasing the value of our offerings
Meticulously log and process customer orders, ensuring accuracy at every step
Guide customers through the initial purchasing process, providing support and building lasting relationships
Leverage Zendesk to manage customer support tickets effectively
Collaborate seamlessly with team members to exceed customer expectations and drive satisfaction

Requirements

Proven track record in customer service with a knack for building strong client relationships
Quick learner with the ability to rapidly grasp new industry concepts and product details
Exceptional written and verbal communication skills
Proficiency in customer relationship management (CRM) tools, particularly Zendesk
Meticulous attention to detail, especially in order processing and data entry
Self-motivated with the ability to work independently in a remote setting
Comfort with standard business hours and collaborating with an international team
Ambition to grow into a managerial role as the company expands