Offer summary

Qualifications:

Fluency in both English and Spanish with exceptional communication skills., Proven track record in sales and customer service, with a talent for building rapport., Proficiency in CRM systems and phone systems, with a quick learning curve for new technologies., Excellent time management skills and a passion for the automotive industry..

Key responsabilities:

Conduct engaging outbound calls to set appointments and close sales.

Provide stellar customer support by handling inbound inquiries efficiently.

Manage a substantial database of clients and optimize scheduling for mobile detailing units.

Create and manage marketing content to attract new customers.

Job description

This is a remote position.

Role Name: Bilingual Cold Caller and Customer Support Specialist

Schedule:

35-40 hours per week, typically 9 AM to 6 PM Miami, FL time

Client Timezone: Eastern Time

Client Overview

Join a thriving car detailing business that’s revolutionizing the industry in Florida! This established company offers a comprehensive range of services, including expert car washing, meticulous detailing, advanced paint correction, and specialized restorations for various vehicles. With a focus on delivering top-tier service to a diverse clientele, this business has built an impressive customer base and reputation for excellence. As they continue to expand their reach across Orlando, Deltona, and surrounding areas, they’re seeking a dynamic individual to play a crucial role in their growth strategy.

Job Description

We’re seeking a talented Bilingual Cold Caller and Customer Support Specialist to become the voice of our client’s premium car detailing service. In this pivotal role, you’ll be at the forefront of customer engagement, driving business growth through proactive outreach and exceptional support. You’ll manage a substantial database of nearly 5,000 clients, expertly juggling appointment scheduling for a fleet of mobile detailing units. This position offers an exciting blend of sales, customer service, and operational management, providing ample opportunity to make a significant impact on the business’s success. If you’re passionate about delivering top-notch customer experiences, have a knack for sales, and thrive in a fast-paced environment, this role offers tremendous potential for professional growth and satisfaction.

Responsibilities

Conduct engaging outbound calls to existing and potential customers, expertly setting appointments and closing sales in a single conversation
Provide stellar customer support by handling inbound inquiries with professionalism and efficiency
Master the art of schedule optimization, ensuring maximum productivity for the team of skilled technicians
Leverage your sales acumen to convert inquiries into bookings, maximizing revenue opportunities
Create and manage compelling marketing content across various platforms, including Craigslist and Facebook, to attract new customers
Become an expert in utilizing Housecall Pro CRM and RingCentral phone systems to streamline operations
Maintain and enhance a robust customer database, ensuring all information is up-to-date and actionable
Demonstrate flexibility by being available during lunch breaks to handle urgent customer needs, showcasing your commitment to client satisfaction

Requirements

Fluency in both English and Spanish, with exceptional communication skills in both languages
Proven track record in sales and customer service, with a talent for building rapport and closing deals
Ability to articulate complex detailing services and terminology with clarity and enthusiasm
Proficiency in CRM systems and phone systems, with a quick learning curve for new technologies
Adaptable and resilient, capable of thriving in a dynamic, fast-paced work environment
Self-motivated with a proactive approach to problem-solving and business improvement
Excellent time management skills, able to juggle multiple tasks while maintaining high-quality output
Passion for the automotive industry and commitment to delivering premium customer experiences
Availability to work full-time, including occasional weekends, to meet business demands