Offer summary

Qualifications:

Eligibility to work in the UK, Experience providing detailed support to customers, General knowledge of user-generated content and game servers, High standards and attention to detail.

Key responsabilities:

Review applications for web stores to ensure compliance with guidelines

Assist customers in monetizing content while adhering to platform requirements

Analyze transactions for fraud and monitor chargebacks/payment disputes

Collaborate with the Compliance Team to provide up-to-date information to customers.

Job description

Description

We’re on the hunt for an observant Content & Safety Specialist to join our ranks and help our customers monetize their products within our guidelines.

As a Content & Safety specialist, your role would be to ensure the safe monetization of game servers and mods, while also helping customers maximize their creative potential. This would involve communicating effectively with sellers to understand their usage of the platform and recommend solutions accordingly.

Additionally, you will be responsible for reviewing new and updated stores to ensure that they meet our and our payment partners' requirements and have a contextual understanding of how user-generated content in gaming affects payment risk.

If you are detail-oriented and interested in contributing to the future of monetizing user-generated content, join us on our journey.

This position is a remote position, available for UK residents only.

Responsibilities

In this role, you will:

Review applications for web stores to be opened using Tebex
Review new and updated web stores for Tebex's platform to ensure our compliance requirements are met
Assist customers in monetizing content while adhering to guidelines implemented by Tebex, our partnered payment processors, and game servers
Work alongside the Compliance Team to ensure the latest and most up-to-date information is available to our customers
Analyse transactions for fraud and monitor chargebacks/payment dispute rates
Monitor and track trends in fraud and other content-related issues that may arise
Take on side quests in the form of projects to keep up to date with trends and new monetization opportunities

Requirements

Eligibility to work in the UK
Experience providing detailed support to customers
Problem-solving skills
High standards and attention to detail
General knowledge of user-generated content and game servers
Openness to feedback and collaborative ideas
Able to adapt quickly to change

About Us:

As part of Overwolf, the leading modding platform in the game industry, Tebex supports thousands of server owners and content creators on various platforms, including Minecraft, Rust, Discord, Ark, FiveM, and more.

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