Offer summary

Qualifications:

Bachelor's degree or equivalent experience in a related field., Strong skills in account management and customer relationship building., Proficiency in problem-solving and operational efficiency., Ability to collaborate with cross-functional teams and adapt to changing environments..

Key responsabilities:

Build and maintain strong customer relationships within the assigned territory.

Serve as the primary point of contact for customer inquiries and account performance.

Support business growth through asset utilization and customer onboarding initiatives.

Collaborate with teams to develop customer-specific solutions that enhance supply chain efficiency.

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

About the Role:

Build and nurture strong customer relationships by acting as a local expert for CHEP assets, delivering a seamless and engaging customer experience from contract initiation to long-term strategic partnership.

Drive customer value through proactive issue resolution, relationship development, and identifying tailored solutions that meet customer needs, ensuring high levels of customer retention, satisfaction, and loyalty.

Collaborate with cross-functional teams to achieve business objectives, focusing on profitability, asset utilization, and supply chain efficiency.

Key Responsibilities may include:

Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

Ideal location for candidate to reside will be based out of Tri-Cities, Washington (Kennewick, Pasco, Richland). Spokane, WA could also be an option.

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Cost Management, Cross-Functional Work, Curiosity, Customer Experience (CX), Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Operational Efficiency, Performance Analytics, Problem Solving, Process Improvements, Relationship Management, Service Delivery, Stakeholder Engagement, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.