Sales Support Representative

Job Posting:

Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational, and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to the growth - of their business, their people, and their support of the communities in which they do business.

We are currently seeking the right individual to fill an immediate need for a full-time Sales Support Representative within our Power Equipment Direct Sales Team. The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional Sales Support Representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team!

This role is approved to be fully remote within the United States in accordance with company policy. 

Earn a comprehensive compensation package which includes a competitive base salary starting at $19.00, eligibility to participate in our annual bonus program, and an excellent benefit package.

If you enjoy working in a fun, customer-focused environment where success as a team is promoted, celebrated, and rewarded, this is the opportunity for you! 

In this role, you will:

• Responsible for handling inbound call volume, with expectations of taking about 40 - 50 sales calls/emails per day.
• Consult with customers to aid in the appropriate selection of products that meet their needs and secure sales.
• Responsible for maintaining excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Maintaining customer records by logging and retaining correct and precise information in Salesforce.com.
• Success will be measured through call quality, calls per hour, adherence to schedule and sales performance metrics every month.
• Demonstrate strong verbal communication skills with the ability to engage customers resulting in sales.
• We are open from 8am to 5pm Central, Monday-Friday.

Qualifications:

• Minimum of 1-2 years of prior sales, retail, and/or customer service experience, preferably in electrical, plumbing, and/or HVAC (but not required).
• High School diploma or equivalent is required.
• Proven experience utilizing internal tools and resources to solve customer issues.
• Ability to type 40+ WPM.
• Familiarity with the Microsoft Office and Google Office suites.
• Strong organizational skills.
• Must be highly meticulous and have outstanding interpersonal skills.
• Self-motivated, great teammate, quick learner, detailed and adaptable.
•  Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy.
• Thrive in a fast-paced, time-sensitive environment by multi-tasking, efficiently utilizing all tools and resources, maintaining exceptional time management and organizational skills.

At Power Equipment Direct, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information