Head of Supplier Management Office

Position Summary:

Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care. The company recognized digital as a key growth driver and enabler of achieving our strategy. Growth is both organic and through a steady stream of acquisitions.

The Zoetis Tech & Digital (ZTD) organization is in a distinguished position to lead one of Zoetis’ core strategies, lead in digital technology and data analytics as we reimagine animal health. As ZTD executes its digital, data and technology strategy to reinvent how we work in a digital world, we will also unlock new sources of value for our colleagues, Zoetis and our customers. This is an exciting time to join the ZTD team and be a key leader in this digital transformation. 

Our ZTD Strategy Realization & Governance (ZTD SR&G) organization is responsible for building and maturing core capabilities to run Zoetis Tech & Digital with the discipline of a business, driving a cohesive approach to strategy planning, portfolio execution and value realization while optimizing technology costs, enabled by a workforce planning strategy, and deploying agile ways of working.

A major part of this digital transformation, is expanding our Supplier Management Office (SMO) which is responsible for managing a view of our preferred suppliers, establishing a supplier governance model to ensure we are leveraging our preferred suppliers, building a plan to optimize our supplier landscape and establishing a supplier relationship and performance framework to ensure we have the right engagement with our preferred suppliers, optimizing our partnership and ensuring we are managing against our SLRs/outcomes. The Head of SMO will report to the Head of ZTD SR&G and will help build a team responsible for managing our core supplier processes including Supplier Relationship Management, Performance Management, Contract Management and Finance Management. The SMO team will partner very closely with our Service Delivery Management Office for all processes and governance in support of our Managed Service Providers.

Responsibilities:

Supplier Governance:

• Implement a Supplier Governance Model to ensure all supplier engagements are evaluated against our Preferred Suppliers ensuring we rationalize our existing supplier landscape and that new suppliers are added only after existing supplier base is exhausted. 

• Create and manage a Supplier Landscape Framework capturing where and how suppliers are engaged across the ZTD organization.

• Build and execute against a Supplier Rationalization Plan driving efficiencies while optimizing our overall Supplier Landscape.

• Manage our Preferred Supplier list in partnership with the ZTD Leadership Team.

• Maintain inventory of supplier spend by category (software, hardware, telecom, staff augmentation, services), cost center and region.

Supplier Relationship Management:

• Establish a Supplier Relationship Framework outlining a consistent approach to engaging and managing performance with our Preferred Suppliers (supplier meeting cadence, scorecards, etc.).

• Establish Supplier Relationship Manager (SRM) Model with clear roles and responsibilities, identify SRMs in ZTD for our Preferred Suppliers ensuring Zoetis maximizes value received from supplier engagements. 

Supplier Performance Management:

• Track and report on SLAs/metrics achieved and RCA resolution.

• Ensure adherence of supplier performance to contract terms & conditions.

• Manage against contract mechanisms based on performance and support in calculating service credits etc.

• Manage an SLA repository.

• Ensure risks associated with service performance issues/deficiencies are identified and mitigated.

Supplier Contract & Financial Management:

• Manage interpretation of supplier contracts.

• Oversee lifecycle management of supplier contracts in tight collaboration with Procurement.

• Log and manage contract changes as per contracting best practices.

• Ensure compliance with contract terms and regulatory requirements.

• Support contract renewals or terminations.

• Collaborate with ZTD Finance for billing, invoicing, and payments.

• Track and apply performance credits/rebates.

• Ensure risks associated with supplier contract compliance issues/deficiencies are identified and mitigated.

Education and Experience:

• Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field or equivalent work experience.

• 10+ years in supplier management and sourcing, specifically related to IT for multi-national global corporations in a position to influence senior level management and key stakeholders.

• Experience building supplier and cost management practices with total annual spend of $200M+ across a global IT organization including successfully influencing and driving change in governance practices.

• Proven experience in successfully managing suppliers/third parties, including, but not limited to policies, performance, relationships, and issue and dispute resolution for complex managed service providers with total annual spend of $50M+.

• Strong communication and broad influence skills; ability to develop strong relationships with internal and external stakeholders.

Knowledge, Skills, Ability Requirements:

• Thought leader in supplier management practices, providing strategic direction and insights to stakeholders.

• Relationship skills that will facilitate positive supplier behaviors, establish healthy new engagements and deepen existing ones.

• Hands on leader with desire to dig into the details, build new practices, work across the organization to build buy-in, but also could work on strategy and interact with executive level discussions.

• Leads team of 3-4 of direct reports and motivates others, generating commitment and a shared sense of purpose.

• Demonstrates and models Zoetis Core Beliefs in all interactions.

• Accountable for delivery of measurable results with significant positive impact to ZTD.

• Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties.

• Executive presence and comfort interacting across all levels of the organization including senior leadership.

• Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution.

• Ability to influence, build strong relationships at all levels of the organization, and be a change agent in transforming and implementing new governance structures and ways of working.

• Strong collaboration skills across multiple layers without formal authority.

Travel Requirements: <10%

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in Colorado. Base pay may vary based on location and other factors.

Base Pay Range: $160,000 – 230,000

The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in California, NJ Remote, NY Remote, or Washington. Base pay may vary based on location and
other factors.

Base Pay Range: $170,000 - $260,000

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

retirement savings benefits along with paid holidays, vacation and disability insurance.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.