System Manager of Issues Management Communications

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:
Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more!

This is a remote position

Job Summary / Purpose

The Communications Manager of Issues Management is responsible for identifying, monitoring, and addressing issues that have the potential to affect the organization's reputation. This role calls for strategic thinking, crisis management skills, and a proactive approach to risk mitigation. The Manager will work closely with various internal departments to ensure all key issues are managed effectively and with minimal disruption to the organization.

Essential Key Job Responsibilities

• Develop and implement strategies and plans to effectively manage and mitigate potential issues or crises that may impact the company's reputation.
• Identify potential issues that could impact the organization, assess the potential risks and outcomes, and collaborate with leadership to develop strategic responses.
• Monitor public opinion, current events, and industry trends for potential risks or opportunities.

Additional Job Responsibilities

• Collaborate with internal stakeholders to gather information and create compelling content to best position CommonSpirit in relation to issues impacting the organization
• Coordinate with functional areas throughout CommonSpirit  to ensure alignment and consistency of organizational responses to issues.
• Manage projects and campaigns to mitigate or leverage issues accordingly.
• Report regularly to the leadership on current issues and the progress of ongoing issue management campaigns.
• Mentor and guide team members to ensure alignment with the overall issues management strategy.

Required Education and Experience

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field. Master's degree preferred.
• Minimum of 6 years of experience with issues management, business management communications, public relations,  or related roles.
• Proven track record in successful issue or crisis management
• Experience in reputation management and online/social media monitoring.
• Proficiency in digital communication platforms and tools
• Strong understanding of healthcare trends, regulations, and best practices.