Certified Medical Assistant - Patient Service Rep

Overview:

Welcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 employees and 25000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

Patient Service Representative (Certified Medical Assistant – Remote)
Location: Erlanger/Lexington, Kentucky (Must Reside in or Around This Area)

At CHI Health, our mission is rooted in one goal: delivering excellent care with compassion to all in need. As part of our team, you’ll have the opportunity to make a meaningful impact on the health and well-being of entire communities. By uniting healing and humankindness, we work alongside our physicians and healthcare professionals to provide an exceptional care experience for our patients and the communities we serve.

Position Overview

We are seeking a Certified Medical Assistant (CMA) to join our Contact Center team as a Patient Service Representative. This role is fully remote; however, candidates must reside in or around Erlanger/Lexington, Kentucky, as occasional onsite training or meetings may be required.

The Patient Service Representative serves as the first point of contact for our patients, providers, and other healthcare professionals. In this role, you will provide prompt, courteous, and accurate assistance across multiple communication channels, including phone, chat, email, and text. You will also coordinate patient care, schedule appointments, process referrals and authorizations, verify insurance information, and ensure a seamless patient experience.

Qualifications

• Must be a Certified Medical Assistant (CMA) with current certification from one of the following organizations:
  • NCMA (National Certified Medical Assistant)
  • NRCMA (Nationally Registered Certified Medical Assistant)
  • AMT (American Medical Technologists)
  • NHA (National Healthcareer Association)
  • AAMA (American Association of Medical Assistants)
• Prior experience in a healthcare setting or contact center is preferred.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Proficiency in electronic health records (EHR) and scheduling systems is a plus.
• Ability to work independently while maintaining a high level of accuracy and professionalism.

Key Responsibilities

• Patient Support & Coordination: Assist patients with appointment scheduling, referrals, authorizations, and insurance verification.
• First Contact Resolution: Identify and address patient needs efficiently, ensuring timely access to care.
• Medical Assistance Tasks: Support care coordination within the Medical Assistant scope, including processing medication refills and relaying test results.
• Multichannel Communication: Provide assistance via phone, chat, email, and text to patients, providers, and healthcare staff.
• Compliance & Documentation: Follow department guidelines, clinical protocols, and access policies while maintaining accurate records in the Electronic Health Record (EHR) system.

Why Join CHI Health?

• Be part of a mission-driven organization that prioritizes patient care and well-being.
• Work in a diverse, supportive, and growth-oriented environment.
• Enjoy the flexibility of a remote role with occasional onsite training or meetings.

If you’re a Certified Medical Assistant looking to make a meaningful impact in a remote patient service role, we encourage you to apply today!

Required Education

(Applicable for CHI Leadership Job Levels from Supervisor through President)

• Completion of an Accredited Medical Assistant Program

Required Licensure and Certifications

• Certified Medical Assistant (CMA) certification from one of the following organizations:
  • American Association of Medical Assistants (AAMA)
  • National Healthcareer Association (NHA)
• Registered Medical Assistant (RMA) certification issued by American Medical Technologists (AMT)
• Basic Life Support (BLS) Certification

Required Minimum Knowledge, Skills, and Abilities

• Proficiency with computer systems, including web-based applications

Preferred Qualifications

• Experience in a patient-focused healthcare environment
• 1 year of experience in a high-volume, multichannel contact center