Senior Solutions Consultant (French Speaker)

Overview

We are looking for a highly organized and strategic Senior Solutions Consultant with strong project management skills to drive the successful delivery of our SaaS solutions. In this role, you will act as a key liaison between clients, sales, product, and customer success teams, ensuring a smooth and structured implementation process. You will play a vital role in managing solution deployment projects, overseeing timelines, and ensuring customer success through well-defined, on budget project execution.

Key Responsibilities

Project Management & Implementation:

• Lead and coordinate the end-to-end implementation of SaaS solutions for new and existing customers.

• Develop and maintain project plans, including timelines, milestones, and key deliverables.

• Manage project budget efficiently, communicate budget status to customer consistently, and trigger invoicing as agreed.

• Manage multiple client engagements simultaneously, ensuring projects are delivered on time and within scope.

• Identify project risks early and implement mitigation strategies to prevent roadblocks.

• Work closely with internal stakeholders (sales, engineering, and customer success) to align resources and drive project success.

Post-Sales & Customer Success:

• Support the handover from sales to customer success to ensure a seamless transition.

• Provide strategic recommendations to customers on best practices, integration options, and workflow optimization.

• Maintain strong relationships with key accounts and serve as a point of contact for solution-related inquiries.

Stakeholder Communication & Training:

• Serve as the primary point of contact for project-related communications with clients.

• Facilitate project kickoff meetings and check-ins

• Deliver structured customer training sessions to ensure smooth adoption of the SaaS solution.

• Document best practices, FAQs, and training materials to enhance the customer experience.

Process Improvement & Scalability:

• Continuously refine and improve implementation processes to increase efficiency.

• Work with the product team to provide customer feedback that informs product enhancements.

• Develop standardized project templates, checklists, and workflows to streamline future implementations.

• Drive automation and optimization initiatives for solution deployment.

Qualifications

• 5+ years of experience in a solutions consulting, implementation management, or SaaS project management role

• Strong project management skills, with experience using tools like Asana

• Proven ability to manage multiple projects simultaneously in a fast-paced environment.

• Experience in solution design, or customer onboarding in a SaaS or enterprise software company.

• Excellent stakeholder management skills, with the ability to communicate effectively across technical and business teams.

• Strong problem-solving skills and the ability to manage project risks proactively.

• Fluency in English and French(mandatory)

• Familiarity with CRM, ERP, or enterprise SaaS platforms is a plus.

• PRINCE 2 or ITIL certification is a plus.

• Ability to travel occasionally for client meetings and industry events (if required)

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.

• Remote Flexibility: Embrace the future of work with our fully remote working option and experience the benefits of remote work. At Full Fabric, we support your choice to work from a dedicated home environment, ensuring a healthy work-life balance while maintaining a productive and professional workspace.

• Comprehensive Health Insurance: Your well-being is our priority. That's why we offer comprehensive health insurance to all our team members, ensuring you are protected and have access to the best healthcare options.

• Home Office Budget: We’re committed to helping you create a comfortable and productive workspace at home. We provide a dedicated budget to support you in setting up your home office, ensuring you have everything you need to succeed and perform at your best.

• Professional Growth: At Full Fabric, we're committed to your professional development. You'll have opportunities to attend industry conferences, participate in training programs, and access a wealth of resources to help you grow in your career and stay ahead in the field.

• A Culture of Excellence and Innovation: Join a team of forward-thinking professionals who are passionate about making a difference in software and education. Our culture fosters innovation, encourages collaboration, and supports your ideas to improve and expand our impact.

• Making a Difference: Your work at Full Fabric will be more than just a job. It will contribute to transforming the educational landscape, making high-quality education more accessible and impactful through technology.

If you feel you’re the right fit for this role we’d love to hear from you.

Note: At Full Fabric, we are committed to providing a positive and respectful interview experience for all candidates. While we strive to offer personalised feedback, the volume of applications makes this impossible. Rest assured, each application is reviewed with care, and we truly appreciate your interest in joining our team and contributing to the future of educational technology.