Patient Care Coordinator - Washington

*Top applicants will be located within the state of Washington

Our Patient Care Coordinators manage in-home and virtual appointments for providers and clinical staff, utilizing scheduling software to optimize schedules. This role ensures appointments align with patient needs, provider availability, and organizational goals.

KEY DETAILS:

Location: Remote (work from home)

Reports to: Scheduling Operations Manager

Daily work: Conduct outbound calls to schedule in-home and virtual patient visits and continuously optimize schedules.

Collaboration: Works with various team members to manage schedules, maximize productivity, and enhance patient care delivery.

KEY RESPONSIBILITIES:

• Coordinate and schedule appointments for providers and clinical staff, both in-person (field/home) and virtual visits.
• Utilize scheduling software to efficiently manage provider and clinical staff schedules.
• Collaborate with operational and clinical teams to identify and address scheduling gaps, cancellations, or urgent needs.
• Assist in managing provider and clinical staff availability, time-off requests, and schedule changes.
• Maintain accurate, up-to-date records of all scheduled visits, cancellations, and reschedules.
• Communicate with patients regarding appointment confirmations, rescheduling, and other scheduling-related needs.
• Work with the interdisciplinary team, including engagement specialists and care navigators to ensure a smooth patient experience from initial contact through follow-up care.
• Support provider and clinical staff productivity targets by optimizing schedules and minimizing idle time.
• Provide timely reporting and updates to central operations and clinical leadership on scheduling metrics and issues.
• Ensure that scheduling aligns with organizational standards, provider availability, and patient care requirements.
• Address patient scheduling grievances promptly and escalate to management when necessary.
• Participate in team huddles and meetings.
• Comply with all relevant healthcare laws, regulations, and company standards.
• Other duties as assigned.

Requirements:

• High school diploma or GED.
• 2+ years work experience in a healthcare setting
• Reside within the state of Washington
• Preferred: Call center or scheduling experience.
• Preferred: Experience with patient communication protocols, including handling grievances and service recovery.
• Preferred: Experience in a value-based healthcare setting, with an understanding of care delivery goals focused on quality and patient outcomes.

Specialized Knowledge and Skills:

• Proficient in using scheduling software
• Proficient in electronic health record (EHR) systems.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of HIPAA regulations and patient privacy requirements preferred.

Personal Traits, Qualities, and Aptitudes:

• Ability to work independently and proactively in a remote environment.
• Strong attention to detail and organizational skills for managing multiple schedules and tasks.
• Effective problem-solving skills for handling scheduling conflicts, cancellations, and patient-related issues.
• Adaptable and flexible to meet patient care and team needs.
• Thrives in a collaborative work environment.
• Demonstrates a “do what it takes” attitude to provide exceptional service to our patients.
• Excellent communication skills for coordinating with providers, clinical staff, and patients.
• Passionate about serving patients with complex needs who are underserved by traditional healthcare systems.

Base Salary/ Wage Range $22 to $25 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace