Offer summary

Qualifications:

2-3 years of IT support work experience, Current CompTIA A+ certification, Familiarity with Microsoft Windows, Clean driving record and reside in the Charlotte metropolitan area..

Key responsabilities:

Provide service and customer support at multiple client sites in the Charlotte area

Manage on-site installation, repair, maintenance, and testing tasks

Document efforts, issues, and resolutions, and close cases/tickets daily

Build positive relationships with customers and comprehend their requirements.

Job description

Title

Field Analyst - Remote from Charlotte

Description

•Provide service and customer support during day at client's multiple sites throughout Charlotte area

•Tie workflow to schedule

•Manage all on site installation, repair, maintenance, and test tasks

•Diagnose errors or technical problems and determine proper solutions

•Produce timely and detailed service reports

•Document processes

•Operate vehicle in a safe manner

•Follow all company’s filed procedures and protocols

•Cooperate with technical team and share information across the organization

•Comprehend customer requirements and make appropriate recommendations/briefings

•Build positive relationships with customers

Responsibilities

Provide exceptional Customer Service
Install / service computers and related equipment
Be familiar with Microsoft Windows
Provide excellent time management and reporting skills
Manage triage, troubleshooting, and resolution to client scope
Occasionally lift up to 55 pounds
Document efforts, issues, and resolutions, close cases/tickets daily
Maintain knowledge of desktop, laptop, printer, server, and networking equipment

Position Requirements

2-3 years of IT support work experience
Ability to work independently and as part of team
Dedicated territory and as a full-time position, there will be times requested to drive outside of territory to support larger projects in the state or cover a peer while they are unavailable.
Available for after-hours support on weekdays and weekend as needed (adapt to changing work schedules)
MUST have clean driving record
MUST currently live in Charlotte metropolitan area

Education

MUST possess a current CompTIA A+ certification

Work Conditions

40-hour week and availability during standard office hours
Expect occasional after-hours support for client for after business hours and weekend projects.
Charlotte, NC (Remote), etc.
100% travel expected
Standing 90%
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components
Ability to lift up to 50lbs

Required profile