Community Engagement Specialist

This is a remote position.

Client Timezone: Sydney, Australia

Client Overview

Join a dynamic and growing triathlon coaching business that’s revolutionizing how aspiring athletes prepare for their races. Our client is dedicated to helping beginner triathletes, particularly those balancing full-time jobs with their training, achieve their fitness goals. With a focus on personalized coaching and innovative training plans, this company is making waves in the endurance sports industry.

Job Description

Our Client is seeking a passionate and articulate Community Engagement Specialist to be the voice of our client’s brand on Instagram. In this role, you’ll have the exciting opportunity to interact with aspiring triathletes, guiding them on their journey from novices to accomplished athletes. You’ll be at the forefront of our client’s digital presence, fostering a supportive community and helping to match potential clients with the perfect coaching solution for their needs. This position offers a unique blend of sports enthusiasm, relationship building, and strategic communication, making it ideal for someone who loves connecting with people and has a keen interest in fitness and endurance sports.

Responsibilities

• Manage a bustling Instagram inbox, responding to approximately 10 direct messages daily from potential clients seeking advice and guidance
  
• Craft engaging and empathetic responses that address prospects’ concerns about balancing triathlon training with their work life
  
• Utilize your communication skills to ask insightful questions, understanding each prospect’s unique goals and challenges
  
• Guide conversations towards appropriate coaching options, whether it’s high-touch personalized coaching or self-guided training plans
  
• Actively engage with the Instagram community by responding to comments on posts, fostering a sense of belonging and excitement
  
• Collaborate with the coaching team to ensure your responses align with the brand’s voice and training philosophy
  
• Track and report on key engagement metrics, providing weekly insights to help refine the company’s social media strategy
  
• Participate in daily 15-minute check-ins with the management team to ensure alignment and discuss any challenges or opportunities
  
  

Requirements

• Fluent English communication skills with a talent for written expression
  
• Proven experience managing social media accounts, particularly Instagram
  
• A genuine interest in triathlon, endurance sports, or fitness (personal experience is a plus!)
  
• Exceptional interpersonal skills with the ability to build rapport quickly in a digital environment
  
• Strong time management skills and the ability to prioritize multiple conversations
  
• Basic understanding of sales funnels and lead nurturing processes
  
• Ability to work independently and proactively in a remote setting
  
• Comfortable with using provided knowledge bases and AI tools to assist with responses
  
• Available to work 20 hours per week with flexibility on scheduling
  
• Enthusiasm for continuous learning about triathlon training and coaching methodologies
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job