About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As a Principal Engineer in the organization, lead and drive the team’s daily activity, interactions with partner teams, and empower them by facilitating their working environment. As a leader in the organization, mentor, guide, and coach others in career development and progression. Manage and operate Lumen’s Network as a Service (NaaS) implementation in partnership with traditional operations teams and development counterparts. Provide technical direction and resolution of systemic issues related to Lumen’s Network as a Service (NaaS) implementation across a broad range of network topologies and applications. Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols. Responsible for system performance, supporting/troubleshooting issues and coordinating across multiple organizations and teams. Develop tools and utilities to automate deployment, administration, investigation, and monitoring. Curation and consistent implementation of a production readiness program that development/feature teams can align to.
This role requires a strong understanding of Lumen’s Layer 1, Layer 2, & Layer 3 networks and products, a strong understanding of Lumen’s Edge Compute implementation, and a strong understanding of software development methodologies. This role will work across the network architecture, engineering, and systems development organizations and teams to ensure alignment to production readiness and operationalization guidance and best practices.
Location
This position is work from home Canada.
The Main Responsibilities
Lead team’s daily activities, partner collaboration, production readiness program
• Curation and implementation of a production readiness program to create consistent and repeatable processes for onboarding and managing systems components.
• Mentor/guide/coach others in their technical skillsets and career development
• Subject Matter Expert for network automation platform applications, services, and hosting environments. Focused on core components, supports directly with expertise and escalates to responsible team but remains engaged and learns
• Collaborative development and driving of new tools, utilities, and capabilities to improve support processes and efficiency. These may include solutions for observability, alerting, production code change management, and more
• Ensures applications/services are always running effectively, including continuous monitoring and alerting, empowering operations and development to help manage the services efficiently
• Lean in on automation of deployment pipelines (CI/CD), infrastructure provisioning, and scaling to ensure seamless performance of new deployments
• Proactive incident management - investigation and resolution of service outages and unplanned downtime; proactive minimization and prevention of incident recurrence.
• Participates/leads blameless retrospectives after incidents to analyze what went wrong, implement fixes, learn from the experience, and prevent future incidents through knowledge and tooling
• Documentation for KB/KT/FAQ about the environments. Self-served knowledge on tap so we can “run it together”.
• Documentation of standardized operational workflows to ensure adherence to requirements and dissemination best practices for production readiness and operationalization
• Coach and mentor others in the business processes implemented in the team's applications, services, and workflows to provide resolution to support problems
• Effectively manage and deliver multiple initiatives in parallel while maintaining ownership of keys areas of responsibility across the organization
• Indirectly influence the work of others to drive production readiness and operationalization of system and service components
• Effectively estimate the time it will take to perform tasks and deliver or influence the work to be completed within those timeframes
• Scale solutions to meet enhanced requirements for growth, new services, or network optimization by applying approved technologies and architectures for enhancements or additions
What We Look For in a Candidate
- Bachelor’s or master’s degree or equivalent experience
- 10+ years of related experience in software development, systems engineering, and/or networking
- Previous leadership experience required
- Strong listening and communication skills
- Strong coaching and mentorship capabilities
- Network skills are REQUIRED, previous network architecture/engineering/operations preferred
- Strong understanding of network technologies including Internet, Ethernet, IPVPN, Edge Compute, and Optical transport
- Strong Layer 2 knowledge of ethernet switching equipment and switching architectures used on Lumen’s Internet networks
- Working level experience with protocols and standards used on Lumen’s networks such as BGP, IS-IS, MPLS, BFD, LLDP, RPKI, BMP
- Strong understanding of Ansible, Python, and/or other common technologies used in network automation
Requisition #: 337255
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
