Director of Operations & Tech

Description

Job Purpose:
To lead and oversee the operations, technology, and data analytics departments, ensuring the efficient and effective execution of company strategies and goals. Reporting directly to the CEO.

About the Role:

Reporting directly to the CEO, the Director of Operations & Tech will be a key executive team member, collaborating with other leaders to develop and execute company-wide strategies. This role requires a dynamic individual with a proven track record of managing diverse teams, implementing process improvements, and fostering a data-driven culture. This includes overseeing our technology teams (including expansion in India), data analytics, facilities, security, vendor relationships, and project management.

Responsibilities:

• Technology Leadership:
  • Oversee the overall technology team, including development, infrastructure, and support.
  • Help build a team focused on mapping out an A.I. roadmap for the business to implement. 
  • Spearhead the build-out and management of our technology team in India, including recruitment, onboarding, and ongoing performance management.
  • Collaborate with the Technology leader on department strategy and implementation.
• Data Analytics & Performance Measurement:
  • Manage the data analytics team, driving the collection, analysis, and interpretation of key performance indicators (KPIs).
  • Manage the team so they develop and implement company-wide dashboards and KPIs for each department, providing actionable insights to drive strategic decision-making in a timely manner.
  • Ensure data integrity and accuracy across all reporting platforms.
• Project Management & Execution:
  • Oversee project management from inception and problem-solving through implementation and execution.
  • Develop and implement project management methodologies and best practices - with an emphasis on using the Agile method.
  • Ensure projects are delivered on time, within budget, and meet defined objectives.
  • Manage the hand-off of completed projects to operational teams for ongoing management.

• Leadership & Collaboration:
  • Provide strong leadership and mentorship to direct reports, fostering a culture of collaboration and high performance.
  • Collaborate effectively with other executive team members and department heads to align operational strategies with overall business objectives.
  • Communicate effectively with all levels of the organization, providing regular updates on operational performance and initiatives.
• Budget Management:
  • Develop and manage the technology and operational budgets, ensuring resources are allocated effectively and efficiently.
  • Monitor expenses and identify opportunities for cost optimization.

Qualifications

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field
• MBA or Master's degree in Finance, Leadership, or equivalent field.
• 5+ years of progressive experience in operations management, with a proven track record of success.  
• 5+ years of experience managing technology teams, including international expansion.
• Financial analysis and planning experience. 
• Strong understanding of data analytics and performance measurement methodologies.
• Demonstrated ability to develop and implement operational strategies and process improvements.
• Excellent project management skills, with experience managing complex projects. 
• Use of Agile methodologies in project management. 
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Experience working in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.

Preferred Qualifications:

• Experience in the financial services, legal, or real estate industries.
• Proven leadership experience at a senior management level.