Workplace Experience Manager

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2024).

• Forbes' America's Best Startup Employers (2021- 2023).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

We are looking for an enthusiastic, detail-oriented, and organized Workplace Experience Manager to join our People Team at Kin. Based in our Chicago office, this role requires in-person work five days a week and will be the go-to resource for managing office logistics and coordinating in-office events. You'll ensure smooth collaboration between local and remote teams while maintaining a tidy, welcoming, and well-organized office environment. Additionally, you will oversee company swag and office supplies, support the planning and logistics for team-building events, and assist with various administrative tasks. As a key member of the Learning & Engagement team, you will play an essential role in ensuring the office environment fosters connection, engagement, and productivity.

A day in the life could include: 

Office Management & Organization

• Maintain a professional, organized, and welcoming office environment by keeping the workplace tidy and providing support to all Kin employees and guests.

• Track and process supply orders, coordinate deliveries, and ensure food and supplies are adequately stocked. 

• Create and share resources and communications around workplace events and updates.

• Provide backup administrative assistance, including scheduling and calendar management.

• Manage relationships with office vendors and research new vendors to improve office services.

• Oversee mail processing, including virtual mail sorting and FedEx shipments.

• Submit and reconcile expenses, ensuring accurate budget allocation and tracking office spending with receipt reconciliation in our expense platform.

• Communicate with the landlord and building management regarding maintenance, deliveries, and other needs.

Onsite & Event Planning

• Act as air-traffic-control for all Kin events by overseeing general planning, helping execute the events and support leaders booking large-scale onsite events.

• Organize team outings and dinners, including contract negotiation and submission to the company procurement system.

• Creating meaningful events and experiences both in-office and remotely, with a large focus on turning the office into a destination for local Kinfolk.

• Plan, design and execute engaging events both in office and virtually. 

• Collaborate with IT for the setup and maintenance of virtual meeting equipment.

• Negotiate group rates with local hotels, secure contracts, and submit them for review in the company procurement system.

• Greet  and sign in visitors and create employee ID badges.

• Manage catering orders, event setup, and post-event cleanup.

Workplace Experience & Employee Engagement

• Support the new hire onboarding process by partnering with the rest of the Learning & Engagement team.

• Coordinate new hire welcome boxes, employee gifts, and team-building events.

• Own the company swag program, handling inventory, vendor relations, and shipping.

• Collaborate with the People Team to create positive employee experiences at multiple stages of the employee lifecycle.

• Schedule office events and maintenance in shared office and onsite calendars.

I’ve got the skills… but do I have the necessary ones?

• At least 2 years of experience in office management, with a passion for creating and maintaining an organized, efficient, and welcoming workspace.

• Proven experience planning and executing events, including logistics, vendor coordination, budgeting, and managing multiple events simultaneously.

• Comfortable working in our downtown Chicago office Monday–Friday to ensure smooth day-to-day operations, events, and workplace experience.

• Ability to assess situations holistically, anticipate needs, and take initiative in a fast-paced, evolving environment.

• Experience identifying opportunities for improvement and implementing solutions to enhance efficiency, organization, and employee experience.

• Strong relationship-building skills, with the ability to engage effectively with colleagues, vendors, landlords, and other stakeholders at all levels.

• Ability to work cross-functionally to support onboarding, workplace initiatives, and company culture.

• Professional, approachable, and committed to fostering a positive and collaborative work environment.

• Strong decision-making skills, with the ability to balance being a “yes” person while knowing when to push back on policies, budgets, or logistics.

• Excellent verbal and written communication skills, with the ability to effectively interact with diverse teams and external partners.

Bonus Points:

• Strong knowledge of downtown Chicago area

• Experience in Google Suite, Slack, and office management tools.

Oh, and don’t worry, we’ve got you covered! 

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, an Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.  

In addition to these benefits, we also are excited to offer the following: 

• Competitive salary and equity  

• 401K with a company match of up to 4%  

• Unlimited PTO

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents 

• Continuing education and professional development opportunities

Since you’ll join us in our office, conveniently located in the Mart, you’ll also have access to: 

• A number of on-site amenities including fitness center, food hall, and spa services

• Pre-tax commuter & parking benefits, complimentary shuttle services to the Metra, and bike storage options

• A variety of catered lunches, snacks and beverages options regularly available in our office 

Kin will accept applications for the role until April 4, 2025.

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.