Offer summary

Qualifications:

High school diploma with 1-3 years of customer service experience or equivalent education and experience., Excellent written and verbal communication skills are essential., Proficiency in Microsoft Suite is required; experience with NetSuite, HubSpot, and 3CX is preferred., A quiet and dedicated workspace is necessary for remote work..

Key responsabilities:

Respond promptly and professionally to customer inquiries via email.

Provide accurate information about products, services, and warranties.

Assist customers with placing orders, processing returns, and resolving issues.

Collaborate with other departments to address complex customer issues and contribute to process improvements.

Job description

Instant Teams is hiring two part-time Customer Service Representatives. As a CSR, you will answer emails (majority), assisting with customer support for aftermarket off-road vehicle accessories. Inquiries are usually product questions, order status, and stock numbers.

Pay: $18/hour | 20 hours per week
Training Schedule:
- Monday - Friday | 1pm - 5pm MST
- Monday - Friday | 8am - 12pm MST
Post-Training Schedule:
- Monday - Friday | 1pm - 5pm MST
- Monday - Friday | 8am - 12pm MST
Anticipated Start Date: ASAP

Day in the life:

Respond promptly and professionally to customer inquiries via email
Provide accurate and helpful information about the products, services, and warranties
Assist customers in placing orders, processing returns, and resolving any issues related to their purchases
Resolve customer complaints with empathy and efficiency
Collaborate with other departments to address complex customer issues
Stay up to date on product knowledge and participate in ongoing training and development programs to enhance customer service skills and product knowledge
Contribute to the continuous improvement of customer service processes and procedures
Performs other related duties as required

Must Haves:

Excellent written and verbal communication skills
Must have a quiet and dedicated space
High school diploma and 1-3 years of experience in customer service.
- Or any combination of education and experience, which would provide an equivalent background.
Contingent upon successful completion of a background check
Must have experience with the Microsoft Suite
Prefer experience with NetSuite, HubSpot, and 3CX

What's in it for you:

100% remote
401k
PTO
PerkSpot

Due to specific position requirements, we cannot hire from the following locations for this opportunity:

Denver, CO
California
Illinois
Massachusetts
Montana
New Hampshire
Rhode Island
Seattle/Seatac, WA
Outside the Continental US (OCONUS)

* In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.

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