Admissions Coordinator- Remote

Exciting Opportunity with Banyan Treatment Centers!

We're seeking an Admissions Coordinator to join our team and play a key role in providing exceptional service. In this role, you will respond to inquiries from individuals seeking treatment at our substance abuse and mental health facilities, offering compassionate guidance and support. Your ability to communicate effectively, work collaboratively within a team, and demonstrate a genuine desire to help others will be essential in ensuring a smooth admissions process and delivering outstanding care to those in need.

About Banyan Treatment Centers:

Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, offering a comprehensive continuum of services with the esteemed Joint Commission Accreditation (Gold Seal of Approval). Since our founding, we have grown into a trusted provider with 18 locations and Telehealth services nationwide.

In 2023, TPG’s global impact investment through The Rise Fund enabled us to further expand our services. This partnership underscores our dedication to providing high-quality care and reinforces our financial stability. With over 1,600 dedicated employees, we are committed to making a meaningful impact on people’s lives, delivering compassionate, quality care that extends from our internal operations to every patient interaction.

Why Join Banyan Treatment Centers?

This is an opportunity to be part of a nationally recognized leader in addiction and mental health care. As an Admissions Coordinator, you will:

• Make a Direct Impact: Play a critical role in the admissions process, helping individuals access the treatment they need to begin their recovery journey.
• Work with a High-Performing Team: Join a driven team focused on results, where collaboration and efficiency are key to delivering top-quality care.
• Drive Positive Outcomes: Your work will directly affect patient success by ensuring a smooth and effective admissions process.
• Advance Your Career: Take advantage of professional development opportunities and career growth in a fast-paced, results-oriented environment.
• Ensure Compliance and Quality Care: Be part of a team committed to ethical standards, regulatory compliance, and maintaining a high level of patient care.

Position Details:

• Schedule: Full-time, weekend availability is required. 
• Location: Remote

Key Responsibilities:

• Receive inbound calls, chat submissions, and email inquiries.
• Conduct clinical pre-screenings with potential patients to assess their needs.
• Maintain conversations and practice active listening while completing basic data entry.
• Provide compassionate, knowledgeable answers to questions about treatment and the admissions process.
• Utilize software to verify insurance online and review private pay options.
• Maintain confidentiality with each potential patient.
• Establish and maintain successful working relationships.
• Maintain composure in a high-volume department and assist team members.

Required Qualifications:

• Minimum of 2 years of experience in the field of behavioral or mental healthcare.

Preferred Qualifications:

• Associate's degree or higher. 
• Admissions experience in the field of behavioral or mental healthcare.

Ideal Candidate Profile:

• Computer Systems Competence: Ability to work with multiple computer systems efficiently.
• Microsoft Office Proficiency: Skilled in using Microsoft Office applications, including Outlook, Word, and Excel.
• Team Collaboration: Self-motivated and able to contribute effectively as a team member.
• Patient Compassion: Capable of relating to and showing compassion for patients and their loved ones seeking treatment.
• Multitasking & Attention to Detail: Able to handle multiple tasks while maintaining attention to detail.
• Confidentiality & Sensitivity: Skilled in respecting and maintaining sensitive and confidential information.

Comprehensive Benefits include:

• Medical, Vision, and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term Disability Insurance
• 401(k) Benefit with Employer Match
• Paid Time Off
• 7 Paid Holidays, including a floating holiday to use at your discretion
• Employee Assistance and Referral Programs
• Wellness Incentives