Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience in managing social media platforms and responding to customer feedback., Organizational skills to handle multiple tasks and prioritize effectively., Background in healthcare or customer service is preferred..

Key responsabilities:

Manage and respond to patient feedback across social media and review platforms.

Handle and resolve complaints in accordance with company standards.

Collaborate with internal teams to ensure a consistent approach to feedback management.

Monitor social media channels for patient interactions and engagement.

Job description

We are currently seeking a Full time Patient Relations Specialist!

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self.

By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

The Role:
We seek a highly motivated and organised Social Media & Feedback Response Manager to join our team. This pivotal role involves managing and responding to feedback across various platforms, including social media (Twitter, Facebook, Instagram), Google Reviews, Trustpilot, and direct patient feedback. The role will also encompass the management of complaints, ensuring that all issues are resolved efficiently and in line with company standards. The successful candidate will work closely with internal stakeholders to ensure a coordinated and consistent approach to feedback and complaints.

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