Offer summary

Qualifications:

Excellent project management and analytical skills., Solid stakeholder management with strong relationship building skills., Confident presenter with experience in impactful presentations., Fluent in English; knowledge of French and other European languages is a plus..

Key responsabilities:

Refine and drive the program’s vision and roadmap with quantified targets.

Analyze survey and feedback outcomes to define actions with stakeholders.

Prepare and present summaries of survey outcomes to senior and operational audiences.

Monitor program progress, manage dependencies, and lead deployment of customer experience solutions.

Job description

Orange Cyberdefense brings together all the Orange Group’s cybersecurity activities for multinationals, Large National Accounts and Small and Medium Businesses. Our mission is to build a safer digital society.

Global Strategic Marketing sits within Technology & Marketing (T&M), a global function reporting to the CEO of Orange Cyberdefense. We are responsible for marketing strategy, promotion of Orange Cyberdefense and its offering, creating market awareness and boosting business in strong alliance with our partners as well as measuring and driving improvements to our customer experience.

We are looking for our branch in Munich or mobile office based in Germany for the next 6 months for a Customer Experience Specialist (all genders).

Main responsibilities

Refine and drive the program’s vision and roadmap, establishing overall objectives and quantified NPS/MRS targets for the year
Analyze existing survey and feedback outcomes and work with stakeholders across the business to define appropriate actions
Prepare and present presentations summarizing survey outcomes & actions to senior and operational audiences
Monitor the program’s overall progress; manage the dependencies and the interfaces between projects and negotiate the trade-offs needed, anticipate risks, resolve issues and initiate corrective action as appropriate.
Lead the deployment of new Customer Experience performance measurement solution as relevant across all our markets

Your Qualifications

Excellent project management and analytical skills
Solid stakeholder management with strong relationship building skills
Confident presenter, experienced in developing and delivering impactful presentations at peer and senior levels.
Experience in Voice of Customer methodologies, Net Promoter System (NPS) , customer journey mapping and design thinking methodologies is a plus.
Fluent in English; French and other European languages are an advantage.

What we offer:

🤝 Exciting and responsible tasks in an international environment
👩‍💻 Mobile office option for flexible work
📚 Structured onboarding program with a dedicated mentor
🕙 Flexible working hours and time models

We are looking forward to receiving your application documents including your salary expectations and your desired starting date!

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