Offer summary

Qualifications:

4+ years of relevant market research, statistics, and survey experience, Hands-on experience designing online and phone-based surveys, preferably with Qualtrics, Strong writing and presentation skills, along with data analysis skills, particularly in Excel, Familiarity with business software such as Microsoft 365, Google Workspace, and Salesforce..

Key responsabilities:

Design and implement custom surveys in collaboration with Research Directors and survey vendors.

Analyze business outcomes driven by technology adoption and create engaging data visualizations in PowerPoint.

Develop insightful reports and presentations, translating complex data into actionable takeaways.

Manage external research vendors to ensure timely and high-quality deliverables while overseeing data collection processes.

Job description

Description

Manager, Research Data & Operations

Who you are: Do you have the ability to help businesses understand their consumers or clients? Does collecting and analyzing information to identify issues excite you? We just might have a position for you! Spiceworks Ziff Davis is on the hunt for an experienced Researcher to embark on a never-ending quest.

What you’ll do: As a SWZD Research Data & Operations Manager, you’ll be tasked to leverage fact-based research to help clients better market their software and services and make informed decisions about their product and marketing strategies. As an Analyst, your job is to collect, analyze, and present survey data and generate insights to understand what's relevant and what's not.

What will be your responsibilities?

Design and implement custom surveys in collaboration with Research Directors and survey vendors.
Analyze business outcomes driven by technology adoption and create best-in-class data cuts.
Create clear, engaging data visualizations in PowerPoint that support client decision-making.
Develop insightful reports and presentations, translating complex data into actionable takeaways.
Synthesize research insights to create compelling and credible narratives for various marketing assets, including articles, whitepapers, infographics, ebooks, videos, and more.
Gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets.
Manage external research vendors to ensure timely and high-quality deliverables.
Oversee data collection processes to ensure quality and accuracy.
Continuously explore new ways to enhance research quality and improve processes.
Partner with cross-functional teams — including marketing, sales, content, and project management — to seamlessly integrate research into broader strategic programs.

What does it take to do this job?

4+ years of relevant market research, statistics, and survey experience
Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!)
Strong writing and presenting skills
Strong data analysis skills, particularly in Excel
Experience managing research vendors for sampling and translations
Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.)
Excellent problem-solving, writing, and presentation skills
A proactive mindset with a passion for uncovering insights
Understanding of technology vendor landscape and/or experience with technology marketing
Ability to work across disciplines and collaborate with multiple teams
Interest in managing and mentoring other researchers as our team grows

All interviews will take place over phone or video conference.

Spiceworks Ziff Davis is a safe, inclusive workplace for people of all backgrounds and walks of life. We strongly encourage you to apply if you are from a marginalized or underrepresented group, particularly in the technology industry. Some candidates may see a long list of job requirements and feel discouraged because they don't match every single bullet point - we suggest, please apply anyway.

We're flexible on location wherever possible - we are a Work From Anywhere company. We don't believe in a "perfect" candidate because we believe in our core value, "Evolve and Adapt Quickly". If you believe this is a role that you'll be excited to work in every day, want to be a part of a culture like ours, and will be relentless about pushing boundaries to succeed, please apply.

Who we are: Spiceworks Ziﬀ Davis (SWZD) is a trusted global marketplace that connects technology buyers and sellers with the most actionable and precise intent data. We are uniquely positioned to oﬀer tech brands unmatched visibility into accounts that are truly in-market, by leveraging our scale, quality and diversity of intent data. With unparalleled access to the world’s most influential technology buyers through a combination of first-party (Community, Tools, Editorial) and third-party intent data, SWZD is a leader in intent-backed, intelligent, omnichannel marketing.

Required profile