Senior Manager, Global Operations Onboarding

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients  have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As a part of our Global Operations team is the Advertising team, which is a client centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.

The Role

We are seeking a Senior Manager, Global Operations Onboarding with a strong technical and leadership background to lead and optimize our onboarding processes for Feedonomics clients. This role is responsible for managing high-performing onboarding and support teams, ensuring seamless integrations, and driving efficiency in client implementations. The ideal candidate will have deep expertise in data feeds, APIs, SaaS platforms, and eCommerce ecosystems, enabling them to troubleshoot technical challenges and enhance onboarding workflows. They will collaborate cross-functionally with Product, Engineering, and Operations to refine processes and deliver a best-in-class client experience. Strong leadership, problem-solving, and stakeholder management skills are essential for success in this role.

The Responsibilities

• Lead Operations Managers and oversee our onboarding team and Lite support team while ensuring a smooth client go-live experience. 
• Develop and execute onboarding strategies that drive client satisfaction and long-term success.
• Continuously optimize onboarding processes to improve efficiency, reduce time to value, and enhance scalability.
• Collaborate with cross-functional teams (Sales, Product, Engineering, and Operations) to refine onboarding workflows and address client needs.
• Establish and track key performance indicators (KPIs) to measure onboarding success and client retention. 
• Serve as a strategic partner and trusted advisor to the onboarding, support and clients throughout the onboarding journey.
• Ensure clients have a seamless transition from Sales to onboarding and into ongoing Support.
• Proactively identify and address client challenges, providing solutions to improve adoption and engagement.

The Requirements

• 4 + years of experience with Advertising/Social Channel account and client relationship management
• 4 + years direct people management experience in Operations or leading technical teams
• Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel
• Strong detail orientation and a sense of taking the initiative to continually improve client service practices and workflow
• A strong decision-maker, with demonstrated success of making timely and informed decisions that keep the organization moving forward
• A detail-oriented individual with executive maturity, business acumen, and the ability to influence and communicate within all levels of the organization
• Proven ability to drive impact in a complex, fast-paced environment - Organized, detail-oriented, and strategically focused
• Excellent written and verbal communication skills
• Hands-on experience managing Google Shopping, Facebook, or Microsoft Shopping
• Experience with eCommerce Advertising/Social integrations  (i.e. Shopify, Bigcommerce, Magento, etc..
• BA/BS degree preferred in management or related field

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• 401K retirement plans with company match
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program
• Bachelor’s degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.