Offer summary

Qualifications:

5-10 years of relevant experience in IT services., Expertise in the Lucidworks Fusion search platform., Strong experience in Incident and Problem Management., Excellent verbal and written communication skills..

Key responsabilities:

Provide 24x7 support for Priority 1 and 2 issues related to the Lucidworks Fusion platform.

Manage customer expectations and ensure ticket resolution within defined SLAs.

Collaborate across multiple application stacks to resolve production issues.

Take ownership of non-core issues and escalate core issues to the Lucidworks support team.

Elfonze Technologies is an IT service and consulting firm established in 2021. It started with delivery centers in Bengaluru and Denver, and by the end of its first year, it had a strong focus on Oracle Enterprise Consulting. The following year, the company expanded to Bhubaneswar and introduced an Electronics System Design and Manufacturing (ESDM) vertical. In 2023, Elfonze diversified its product portfolio with innovative solutions and strategic partnerships. It opened a Pune office and launched Connected Supply Chain Services. Key achievements include expansion to four locations, diversification into five verticals, serving over 50 global clients, a 400% growth rate, a strong team of over 200, and high client satisfaction. The founders' century of combined experience in IT and enterprise consulting has been fundamental to Elfonze's success. The company operates in multiple verticals including IT services, consulting, product development, and more, showcasing its adaptability and commitment to excellence.

Job description

This is a remote position.

Position Name - Lucidworks Fusion

Notice Period: Immediate

Relevant Experience Required: 5-10 years

Shift Timings: 12 PM – 9 PM IST

Work Mode : Remote

Location: PAN India

Job Summary:

Team dedicated to supporting a search solution powered by the Lucidworks Fusion search platform.
24x7 support availability for Priority 1 and 2 issues.
Expertise in the Lucidworks Fusion platform.
Self-driven professionals with excellent verbal and written communication skills to manage customer expectations and ensure ticket resolution within the defined SLA.
Strong experience in Incident and Problem Management.
Ability to quickly gain/develop knowledge of the specific implementation of the Lucidworks Search platform and associated interfacing systems to support production issues.
Team capable of taking ownership, collaborating, and working across multiple application stacks to resolve issues.