Offer summary

Qualifications:

2+ years of technology customer support experience, Bachelor’s degree or equivalent required, Proficient with computer software and Microsoft Office applications, Effective communication skills with a consultative approach..

Key responsabilities:

Ensure customer satisfaction and handle complaints with empathy

Assist customers by routing inquiries to the appropriate contacts

Provide support through Zendesk, handling chats, emails, and phone calls

Collaborate with internal teams to resolve customer issues and improve experiences.

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring exceptional service-oriented Customer Operations Specialists to be the voice of the company with our customers and have the opportunity to put your thumbprint on Caramel support. Successful candidates will bring great work ethic and energy, with a consistent track record of identifying customer needs and successfully implementing solutions.

What you will accomplish:

Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience preferred
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent required

Where & When You Will Work:

Remote from the US, based in Pacific or Mountain time zones
Schedule Options:
- Tues-Sat 7-3 PST / 8-4 MST
- Tues-Sat 11-7 PST / 12-8 MST

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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