IT Services Sourcing (D&A, Security, Gen AI) - Senior Director, Analyst

What makes Gartner Research & Advisory a GREAT fit for you?

• You enjoy helping clients with best practices and recommendations
• You are a team player who values expert insights, bold ideas and intellectual courage.
• You are always learning and looking to discover what’s next in technology.
• You pursue personal excellence through team collaboration and consensus.

If this describes you, Gartner is looking for you! Gartner is an upbeat culture based on collaboration, teamwork, integrity and objectivity that values creativity and innovation. As a Gartner analyst, you’ll not only help clients solve complex challenges and deliver on key initiatives, you’ll grow your career and the scope of your impact across industries. We work hard — and we reward success with exceptional opportunity.

About this role:

This role creates thought leading IT Solution & Services Sourcing research for our IT Leaders clients and has conversations with client (Inquiry), stage presentations, teleconferences, and client meetings. It is important that you have a vision for how IT Sourcing for Solution & Services will evolve worldwide (outsourced, nearshore & offshore) and at a regional level.

What you’ll do:

As a Gartner analyst you will speak to Gartner clients either in a video-call, from the stage at a Gartner event or face-to-face during a sales support visit. In every client interaction analyst help clients solve difficult sourcing issues, review their documents and service provider proposals, and guide them on best practices that would lead to better outcomes. To support these conversations you will research markets, practices and trends and produce written research for Gartner clients to download and apply. Your topic coverage will include

• Reviewing Outsourcing services or Solution implementation RFPs clients have developed and need best practice guidance
• Share Gartner research and help them identify the best service providers in the market globally for the scope of services they are seeking support
• Review Services contracts from service providers for Outsourced services (applications or infrastructure) and identify gaps in the terms or SLAs or how the proposed terms may not be in their favor
• Conduct research and analysis in specific areas of expertise targeting client’s key initiatives & deliver high quality actionable advice through a variety of media.
• Write high quality, clear, actionable, advisory research documents.
• Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas.
• Respond to client questions, via written responses, presentations, webinars or on Inquiry calls.
• Maintain the Gartner’s industry leadership reputation by responding to press inquiries or offer interviews to share Gartner’s insight
• Proactively work with the wider sales organization and deliver outstanding sales support to retain and grow the business

What you’ll need:

It helps to be obsessed with your topic! Gartner analysts are correctly viewed as THE experts. This means you need to know your markets, vendors, trends, management practices, etc. and be able to see the forest and the trees. Most Gartner analysts have many years of experience and enjoy solving sourcing problems and enjoy helping others. Being able to summarize Gartner advise and confidently respond to client questions on a 30 min call is a key competency to be successful in this role. To be able to cover any of the topics, you will need:

• Minimum of 10-15 years of experience in a research or technology related role, end-user client (buyer) experience desired.
• Subject matter expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing) in application & Infrastructure services (cloud hosting, software implementations & consulting services), as well as ongoing support and maintenance of the application & cloud services portfolio. This includes ability to review RFPs, Scope of work, contract terms, SLAs for enterprise and SaaS software implementation proposals, outsourced (onshore/offshore/nearshore) service deals.
• Knowledge of Global service providers is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsourcers. Additional knowledge on other markets, such as EMEA, APC and ANZ is preferrable.

• Sourcing services experience in 2 of the Must Have markets below is required, additional 2 in Other Market is a plus.

Must Have Market Knowledge:

• Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business intelligence (BI), Data integration, Data management (and data governance), Data quality, Data science and ML, Master data management and Metadata management
• Managed Security Services: Managed detection and response (MDR) services provide customers with remotely delivered security operations center (SOC) functions. These functions allow organizations to rapidly detect, analyze, investigate and actively respond through threat disruption and containment. They offer a turnkey experience, using a predefined technology stack that commonly covers endpoint, network, logs and cloud
• AI/GenAI Services: Generative artificial intelligence consulting and implementation services are a subset of AI services offered by external service providers. They help enterprises extend or design, build and implement custom generative-AI-based solutions enabling business outcomes. Enterprises may require these services where they have gaps in skills, experience or technology, and expect faster, more secure and effective generative AI deployment and enablement.

Other Markets – In order of preference

• Custom Development Services i.e Custom platforms, Web/Mobile, API, integrations  
• Enterprise Solutions implementations services (e.g., ERPs like SAP S4Hana, Oracle cloud, MS Dynamics, Desktop /Helpdesk solutions like Outlook365, ServiceNow. HCM and CRM SaaS Solutions like Workday, Salesforce etc.)
• Cloud Transformation Services i.e Preparing and moving applications to the Cloud
• Outsourcing Applications & Infrastructure (Hosting) Services (including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal
• Cloud Hosting services including hyperscalers such as AWS and Azure.

Additional required skills:

• Articulate and succinct communication skills. Publishing and Speaking engagements is an advantage
• Experience with Professional Services contract development and negotiation is a plus 
• Bachelor's or equivalent experience, master’s degree preferred

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 152,000 USD - 190,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:98228

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