Operations Analyst

The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

Cape is looking for a detail-oriented and proactive Operations Analysts to join our dynamic team. This role is ideal for someone looking to start their career in operations and make a tangible impact by assisting with high-volume, user-facing tasks. You will play a crucial role in supporting day-to-day operations, troubleshooting user issues, and ensuring a seamless experience for our customers and internal teams. The ideal candidate will have strong communication skills, the ability to work efficiently in a fast-paced environment, and a commitment to delivering high-quality service.

Cape Operations Analysts are the all around go-getters who can be fielded to take on a wide variety of tasks. They work directly with customers and internal engineering teams to take on high volume workflows that impact our Privacy and Confidentiality focused Telco business. Operations analysts can be spun up to run down any objective and consistently deliver value on the projects they own. The first line of defense against a sea of customer requests and inquiries.

Here are some ways you’ll make an impact:

• Execute on customer facing operational tasks 

• Provide input to engineering teams on the trends in issues impacting customers

• Interface directly with customer to resolve issues and grievances

• Learn new operational processes and own their outcomes

• Provide customer success by advocating for their concerns and finding solutions to their problems

Are you the candidate we are looking for?

• Bachelor’s degree or equivalent experience in business, operations, national service or a related field (preferred).

• Strong written and verbal communication skills

• Prior experience in a fast paced Operations role providing customer support or executing on a high volume of tasks

Bonus Points: (Some nice to haves for this role) 

• Familiarity with customer support software such as ZenDesk

Competencies  needed for the role:

• Customer Centric: Values the importance of delivering high quality, innovative service; understands the needs of the customer; responds promptly and is accessible; follows through on commitments in a timely manner; maintains positive, long-term working relationships; assumes ownership of process issues and takes appropriate steps to mitigate problems. Gets consistently high feedback from stakeholders. Raises hand to help. 

• Problem Solver: anticipates and identifies problems; involves others in seeking innovative, simplified solutions; conducts appropriate analyses; searches for best solutions that have benefit within and/or outside the organization. 

• Communication: actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; seeks input from others; adapts communication to diverse audiences. 

• Grit: Willingness to work through high volumes of work in order to get the job done.

• Data Driven/Analytic Reasoning: The ability to interpret information to make business decisions and recommendations. 

• Autonomy: Can work independently to work through issues before escalating to other members of the team

• Highly Adaptable: Ability to learn and own new workflows quickly as they are developed or migrated to meet the needs of a scaling business

Our Culture 

• We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.

• We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.

• We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.

• We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).

• We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.

How to apply

Click the link below to apply.

We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.