Offer summary

Qualifications:

Minimum of 5+ years in renewals, sales, or customer success leadership roles, preferably in cybersecurity or technology., Proven track record managing large-scale renewals operations exceeding $200 million annually., Strong leadership, communication, and interpersonal skills are essential., Experience with CRM tools and optimizing renewals processes, including automation..

Key responsabilities:

Lead and mentor a team of Renewal Directors and Managers focused on customer success and retention.

Conduct strategic deal reviews to ensure key accounts are on track and forecast revenue performance accurately.

Collaborate with Sales, Customer Success, and Technical teams to align customer strategies and ensure exceptional service.

Serve as an executive sponsor for key renewals and drive automation in the renewals program.

Job description

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

The Vice President of Strategic & Enterprise Renewals, Americas, will be responsible for providing guidance and leadership to a highly motivated team of Renewal Directors and Managers who manage Darktrace’s mid-size and strategic accounts. This individual will be involved in the day-to-day management of accounts, including working with RDs/RMs on risk mitigation and commercial strategy. The VP will collaborate closely with Sales, Customer Success, and technical teams to provide exceptional service, drive growth, and ensure long-term customer satisfaction.

Key Duties and Responsibilities:

Lead, mentor and develop a team of Renewal Directors and Managers that are focused on customer success, retention and upsells.
Establish and lead a regular cadence of strategic deal reviews, ensuring key accounts remain on track.
Accurately forecast projected revenue attainment and performance for the renewals team.
Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge.
Collaborate with Sales, Customer Success, and Technical teams to create alignment across the organization, ensuring cohesive customer strategies.
Schedule and lead regular syncs with key stakeholders across functions, ensuring that upcoming renewals are prioritized.
Serve as an executive sponsor on key upcoming renewals.
Work with leadership to drive renewals program to become more automated and partner driven.

Qualifications & Experience

Minimum of 5+ years of experience in renewals, sales, or customer success leadership roles, preferably within the cybersecurity or technology industry.
Proven track record of managing large-scale renewals operations, with experience overseeing portfolios exceeding $200 million in annual renewals.
Demonstrated ability to develop and execute successful renewals strategies.
Experience in transforming and optimizing renewals processes and teams, including adding automation to the renewals process.
Excellent leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Experience working with CRM and other sales and customer success tools.
Experience working with channel partners.
Ability to thrive in a fast-paced, dynamic environment.