Offer summary

Qualifications:

Strong analytical skills to interpret engagement data effectively., Experience with marketing automation tools, CRM, and chatbot platforms., Proven problem-solving mindset to identify inefficiencies and propose optimizations., Excellent communication skills for cross-functional collaboration with SDRs, marketers, and leadership..

Key responsabilities:

Continuously monitor and analyze Outreach and Drift data to uncover trends and opportunities for improvement.

Identify areas for enhancing SDR performance through automation and workflow adjustments.

Collaborate with messaging specialists to refine SDR content and ensure effective reporting metrics are in place.

Regularly present findings and actionable insights to SDR leadership to support data-driven decision-making.

Job description

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

We are seeking a Sales Development Data & Engagement Analyst to enhance the effectiveness of our SDR team and optimize website visitor interactions. This role will be responsible for analyzing SDR engagement and performance data, identifying areas for improvement, and ensuring SDRs have the necessary insights, tools, and processes to maximize their impact.

Additionally, this role will focus on analyzing chatbot data, conducting A/B testing on playbooks, and driving continuous improvements in website visitor engagement through chatbot optimization. The ideal candidate is highly analytical, proactive in recommending data-driven optimizations, and skilled at collaborating cross-functionally to implement meaningful improvements.

What you will do

Live in Outreach & Drift Data: Continuously monitor and analyze Outreach and Drift data to uncover trends, inefficiencies, and opportunities for improvement.

Identify Optimization Areas: Use data insights to pinpoint areas where SDR performance can be enhanced, whether through automation, workflow adjustments, or messaging improvements.

Collaboration & Execution: Work closely with messaging specialists to refine SDR content and playbooks. Partner with reporting teams to ensure the right dashboards and reports are built to track SDR performance and engagement metrics. Provide leadership with clear, actionable insights on SDR effectiveness and process gaps.

Drive Continuous Improvement: Develop and implement strategies to improve SDR efficiency, including automation, workflow enhancements, and data-driven best practices.

Deliver Reports & Insights to Leadership: Regularly present findings, trends, and recommendations to SDR leadership to support data-driven decision-making.

What you will bring

Data-driven decision-making – Strong analytical skills to interpret engagement data.

Problem-solving mindset – Ability to identify inefficiencies and propose optimizations.

Technical proficiency – Experience with marketing automation tools, CRM, and chatbot platforms.

Collaboration – Strong communication skills to work cross-functionally with SDRs, marketers, and leadership.

Continuous improvement mindset – Passion for refining and optimizing processes.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

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