Associate UX Research Consultant - Intern (Remote)

Duration of Internship: June 2, 2025 - August 22, 2025

KLI is a user experience (UX) research and customer experience (CX) service design agency with 12+ years of serving over 150 clients in all industry segments across Fortune 1000s, including Amazon, Roku, Bose, and Google. Our shared purpose is to advise companies on their customer experience (CX) so that we make a difference through better-designed products and services.

In this role, you will gain first-hand UX research experience as you assist researchers in the creation, execution, and delivery of client projects. You will learn about how to recruit participants, how to design studies around client objectives and goals, and how to write reports that tell the story of research insights in actionable ways for client teams. 

KLI is a remote-first company that occasionally conducts in-person research studies. Employees primarily work from their home offices. Travel for this position is not a guarantee but is a possibility. In-person studies may require travel to various locations to conduct research activities as part of the internship.

Who you are:

• You are conscientious of a greater whole, forward-thinking, innovative, and have a natural ability to see how things fit into place.

• You are dynamic, having the ability to get stuff done quickly and at high quality.

• You have a can-do attitude, are adaptive and flexible, and always strive to be your best.

• You are trustworthy, accountable, professional, and confident in owning your work.

• You are open and receptive, voicing your opinion with confidence and always listening with an open mind and a willingness to learn.

• You transcend basic expectations. You are thoughtful and not afraid to take an alternate perspective to deliver work that provokes delight.

• You understand that teamwork and collaboration are critical to success and you work hard to elevate others.

What you’ll do: 

• Collaborate closely with lead researchers to create initial drafts of client deliverables such as Kickoff decks, screeners, discussion guides/study protocols, and note-taking grids

• Assist researchers in the tracking of recruitment and management of research operations and communicating project updates to clients

• Observe during final deliverable meetings with lead researchers and Exec Oversight

• Work primarily on recruitment activities like programming approved screeners, approving participants, scheduling interviews, updating recruitment trackers, and communicating with lead researchers on progress.

• Conduct research support activities such as note-taking, making video clips, communicating recruitment updates to the client, etc.

• Contribute to and lead internal KLI initiatives and special projects

Compensation

• Pay: $20/hour (not overtime eligible)

• Status: W-2 Temporary Full Time (maximum of 40 hours per week) 

• This position is not eligible for benefits such as health insurance, sick, holiday or vacation pay, etc.

Job Qualifications

• Minimum Education: High School Diploma or equivalent

• Minimum Experience: 0 years

• Preferred Education: 2 years working towards a Bachelor’s degree

Competencies

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives

• Problem-Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem-solving situations; Uses reason 

• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings 

• Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents numerical data effectively; Able to read and interpret written information

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

• Multi-tasking - Ability to manage multiple projects and work assignments simultaneously

• Troubleshooting - Be proactive and exhibit the ability to troubleshoot and provide solutions

• Professionalism -  Must master team communication before the next promotion

• Time Management - Provides updates and learns how to manage deadlines

Skills: English Language

• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Skills: Machine

• Computer Network

• Personal Computer

Skills: Administrative

• Assemble and organize numerical data

• Research information

• Use computerized spreadsheets

• Use project management and human resources tools (e.g. Wrike, ADP)

• Proficient using the latest versions of Google Suite (Gmail/Chat, Docs, Slides, Sheets, Meet)

Skills: Mathematical

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Possible Physical Demands

• Required to sit.

• Required to use hands to finger, handle, or feel.

• Required to reach with hands and arms.

• Required to talk or hear.

• Occasionally required to walk.

• Occasionally required to bend, lift, or climb.

• Occasionally required to lift light weights (less than 25 pounds).

• Occasionally required to lift moderate weights (25-50 pounds).

• Occasionally required to lift heavy weights (50 pounds or greater).

• Finger dexterity required.

• Hand coordination is required.

• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Possible Work Environment Conditions (For In-Person)

• Exposure to outside weather conditions.

• Possible risk of radiation and vibration (e.g. airport, hospitals (Human Factors testing), client sites, etc.)

• Protective clothing or equipment is required including gloves, helmets, steel-toed boots, and protective eyewear. (for Human Factors Medical Device Studies)

• The noise level in the work environment usually is under 85 dBA, however may be exposed to higher levels while traveling at an airport.

About Our People

The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as significant as our similarities. We hand-select people who have a can-do attitude, and everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and can work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture.

We offer a remote and flexible work environment to all Key Limers. We are looking forward to meeting you!

Learn more at keylimeinteractive.com 

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report, which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

Our Key Limers embrace all KLI Core Values

• See the Puzzle
• Dynamic
• Open and receptive
• Do the right thing
• Put a Ribbon on It
• Together We Win