Senior Program Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Manager, Health Plan Delivery Services, the Senior Program Manager provides executive level program leadership. In doing so, the Senior Program Manager works with all levels of Management, Alliance, Sales, and Account Management to collect contract information to set the overall strategy and objectives for a group of projects or initiatives. In addition, the Senior Program Manager is responsible for leading client-based initiatives and managing cross-functional teams for delivery on client deliverables. This role will be the face of Availity to our clients and will need a high degree of client relationship management skills. 

The Senior Program Manager will lead the analysis of project, program, and operational data to align the outcome of projects with Availity strategic, product and business goals. The Senior Program Manager determines the optimal mix of resources and sequencing of projects within their program to best achieve the company's overall goals while managing costs and client expectations. The Senior Program Manager must have excellent communication and presentation skills and the ability to relate to customers at the project and executive level.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• Work for a team that has high visibility across the organization
• Lead Availity’s high profile programs that is focused on delivering exceptional customer service.   
• Work with a team that is highly collaborative and supportive
• Play an integral part of the revenue stream as new customers are implemented

To be qualified for this position you:

• Must have strong foundational program management skills, paired with emotional intelligence and resiliency
• Experience managing multiple, complex implementations and strategic initiatives
• Health Plan Implementation experience
• Possess strong written and oral communication skills
• Experience working directly with multiple levels of customers (Project Managers to C-Level Executives), this is a client facing position
• Proven track record in managing/influencing cross functional teams (technology and business) within Availity as well as Availity’s clients
• Demonstrate political awareness and ability to diplomatically handle sensitive situations with internal and external customers with the ability to cultivate effective, productive customer relationships and partnerships

 

You will set yourself apart with:

• PMP Certification
• Healthcare Technology experience

You will be:

• Leading internal and external teams on the day-to-day oversight of project deliverables; working business and technical requirements along with a technical delivery plan, deployment plans, operational project plans, etc. 
• Managing large, strategic health plan implementations
• Establishing and maintaining relationships with key stakeholders at multiple levels within the Health Plan
• Preparing and presenting material associated with the implementation including kick-off meetings, program status (including C level stakeholders), etc.
• You will be working with Health Plans, so knowledge will be extremely helpful in this role. This includes (but not limited to):  transactional workflows between the health plan and providers, EDI/Clearinghouse, etc.
• Travelling to the client site as needed

Availity culture and benefits:

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recorded Video Pre-Screen with Recruiter
• Panel video Interview
• Video Interview with Manager, Health Plan Delivery Services
• Video Interview with Director, Health Plan Delivery Services

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

 

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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