Offer summary

Qualifications:

3+ years of customer success experience, Experience in implementing customer support software tools, Hospitality or travel industry experience is a must, Excellent spoken and written English skills..

Key responsabilities:

Set up hotel profiles according to departmental guidelines

Serve as the primary contact for customers during the onboarding process

Communicate with customers worldwide through video calls, online chat, and emails

Achieve high customer satisfaction and retention.

Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in the Philippines!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company.

*The position requires working on morning/evening shifts, including occasional weekends.

Responsibilities

Set up hotel's profile based on Department's guidelines
Serve as a primary contact for customers during the Onboarding process
Hospitality/Travel experience- Must!
Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Implement customer support software tools
Promote a "customer first" environment at all times
Communicate with customers worldwide through video calls, online chat, and emails
Understand customer outcomes and analyze customer needs
Achieve high Customer Satisfaction and retention

Requirements

3+ years customer success experience
Experience in implementation of customer support software tools – A must
Experience from Travel Tech/Hospitality/Online travel industry- big plus!
Experience is solving technical troubleshooting
Proven track record of working in a customer-facing role
Excellent English both spoken and written – A must
Knowledge and experience with hotels reservation and Channel Manager systems – A plus
Strong analytical skills, with the ability to translate data into insights
Passionate to provide great service to customers worldwide
Availability to work in shifts including occasional weekends.

Required profile