VP of Support Services

We are looking for a VP of Support Services to join our team! 

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Nevada, North Dakota, Illinois and Vermont! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference: 

The VP of Support Services is responsible for the day-to-day oversight and success of the engagement center. They will ensure that each project’s deliverables are met by creating disciplined, organized, and standardized processes. The VP of Support Services is responsible for each project team to produce at the highest level while meeting quality standards and schedules. They will build and manage the team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff. 

Why Arkos? 

• Great Benefits! 
  • Employer-paid Medical, Dental and vision premiums at no cost to you  
  • Employer-paid Short-Term Disability premiums at no cost to you 
  • Employer-paid Life Insurance premiums at no cost to you 
  • Employer matching 401(k) 
  • 15 days annual combined sick/vacation and 9 days of holiday during your first year 
  • Your Birthday off! 

• We have great people and a growing culture! From coffee bars to Ice Cream Day, we recognize our team!  
• We are ranked as the 113th fastest-growing private company in the United States and 11th within the healthcare services sector on the 2024 Inc. 5000 list! Join us today! 

Essential Duties and Responsibilities: 

• Provides leadership and oversight of a comprehensive, efficient, and integrated call center across all assigned programs  
• Strategic planning and implementing new client projects
• Promote a positive and productive culture that adheres to industry best practices and ensure the satisfaction of staff and clients  
• Review performance reports adjusting workforce and operations to execute and achieve all goals & targets
• Develop and execute departmental worklows, processes, and procedures 
• Demonstrate excellent communication and collaboration skills

Qualifications and Skills: 

• Bachelor’s degree in related field (healthcare mgmt., business administration) or equivalent experience  
• At least 5 years’ experience in a management role 
•  At least 5 years’ experience in call center management  
• Current CPR required
• Language & Communication Skills: excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients. 

What's Next?  

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call! 

Please feel free to forward this opportunity to someone you believe might be a good fit! If hired, you could be eligible for a referral bonus!

Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health