Offer summary

Qualifications:

Native speaker of one of the specified languages with C2-level proficiency., Fluent in English, both written and spoken., Minimum of 2 years' experience in B2C VIP Management within the iGaming industry., Experience with VIP players in the specified markets is essential..

Key responsabilities:

Engage with VIP clients through chat, email, and phone.

Develop and maintain strong relationships with VIP clients.

Assess and resolve client issues effectively.

Participate in the development and implementation of VIP programs and initiatives.

Job description

We are seeking experienced VIP Managers for various markets who are passionate about working in the igaming industry, love engaging with players, and are highly results-oriented.

We are specifically looking for:

Austrian German native speakers with experience in the Austrian market
Flemish native speakers with experience in the Belgian market
Finnish native speakers with experience in the Finnish market
French native speakers with experience in the French market
German native speakers with experience in the German market
Greek native speakers with experience in the Greek market
Hungarian native speakers with experience in the Hungarian market
Latvian native speakers with experience in the Latvian market
Polish native speakers with experience in the Polish market
Portuguese native speakers with experience in the Portuguese market
Slovenian native speakers with experience in the Slovenian market
Spanish native speakers with experience in the Spanish market
Swiss French native speakers with experience in the Swiss market
Swiss German native speakers with experience in the Swiss market
Turkish native speakers with experience in the Turkish market

Being a native speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your communication skills must be top-notch.

Basic salary from €26K – €42K, plus a comprehensive bonus scheme of up to €5K/month for hitting your KPIs! Salary depends on location and experience.

We can only consider candidates with VIP Management experience in igaming who have worked in and speak the aforementioned languages and have experience in the specified markets.

Role & Responsibilities

Engage with VIP clients via chat, email, and phone
Develop and sustain solid relationships with VIP clients
Assess and resolve client issues
Meet VIP players for streamed and live events
Evaluate and provide feedback on various segments relating to KPI performance
Meet or exceed KPI targets
Take an active part in developing and implementing VIP programs and initiatives

Skills & Experience

Native / C2-level proficiency in one of the above-mentioned languages, both written and spoken
Fluent English communication skills, both written and spoken
2+ years’ proven track record in B2C VIP Management within iGaming / online casino operations
Experience working with Sportsbook players is an asset
Previous experience working with VIP players in the specified igaming markets is a non-negotiable requirement, and the basic salary will reflect experience

About this role

Remote-based in a Non-EU country
Up to €42K gross starting salary, depending on location and experience
Comprehensive bonus scheme of up to €5,000/month
No night shifts
Shifts are scheduled between 09:00 and 02:00, based on market time zones
A range of benefits
You can earn more than €100K in this job, including bonuses

Apply with your detailed CV in English, please.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

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