Territory Manager - Michigan

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Territory Manager - Michigan

Position Summary & Key Areas of Responsibility

As a Territory Manager, you will provide management and coaching support to employees to meet customer Service Level Agreements (SLAs). You will be responsible for managing district activities to ensure delivery of on-site support services, controlling expenses and assets, and promoting customer and employee satisfaction.

You will be by driving strong relationships, tackling problems head on, and ensuring your clients are always taken care of, and developing employees, promoting teamwork, and fostering open and effective communications.

This role is key to help making life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

Key Areas of Responsibility:

• Supervising 20+ employee Field Service Technicians. As a manager you will need to promote effective communications, positive employee relations, and awesome teamwork.
• Responding to customer opportunities, issues, and complaints in a timely manner.
• Developing relationships with internal customers including planners and coordinators, and advising them about service delivery, including maintenance agreements, and SLAs.
• Performing root-cause analysis and preventive measures for repeat escalation situations.
• Solving escalations due to resource problems (disciplinary and soft-skills issues).
• Monitoring performance improvement issues and providing coaching and counseling to team members. This includes the performance management process: setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.
• Tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).
• Conducting individual and team meetings on a regular basis.
• Occasionally doing ride along with technicians and may work non-standard hour on occasion

Basic Qualifications

• High school diploma or GED.
• Five years of supervisory experience.
• Strong abilities with Microsoft Office, including Excel, PowerPoint, and Outlook
• Excellent communication skills including the ability to present to a diverse audience (business, technical, and leadership) and clearly communicate across diverse cultures and time zones.
• Skilled at problem resolution.
• Strong attention to details and ability to work in a collaborative atmosphere.
• Ability to prioritize work with multiple, simultaneous work assignments, and deadlines.
• Valid driver's license and authorization to work in the U.S.
• Ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.
• Physical ability to lift and carry tools and parts weighing up to 50 lbs.,
• Ability to travel as needed (possibly up to 20-25%).

Preferred Qualifications

• Bachelor’s degree.
• Experience as a group, team, or project leader.
• Supervisory/leadership capacity in technical services or support environment.

#LI-AR1

#LI-REMOTE

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.